While the processes necessary to complete digital remote deliveries have been available for a while, dealers were slowly transitioning from paper-driven to...

While the processes necessary to complete digital remote deliveries have been available for a while, dealers were slowly transitioning from paper-driven to...

While the processes necessary to complete digital remote deliveries have been available for a while, dealers were slowly transitioning from paper-driven to...

Do you know how to vet a paystub for legitimacy? These 10 tips can help you catch the phonies.

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as...

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as...

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as...

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as...

New methods to qualify car shoppers could help your dealers sell more vehicles and F&I products, but alternative credit scoring is not without its pitfalls.

New methods to qualify car shoppers could help your dealers sell more vehicles and F&I products, but alternative credit scoring is not without its pitfalls.

We should call it transaction compliance, rather than F&I compliance.

Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely...

Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely...

Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely...

Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely...

Compliance expert lists four shortcuts no sales or F&I professional should take in 2020. Spoiler alert: Forging the customer’s signature is still a federal...

Entrepreneurial salespeople are the rock stars of auto retail, but if their side hustle is a credit repair organization, they are creating a major liability...

Have your dealers nailed down their Red Flags clearance process? Compliance guru has a checklist agents can enforce with dealers and F&I professionals, to...

For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.

The shady practices dealers and F&I professionals once bragged about are now landing many in jail. Compliance expert lists three forms of fraud you can...

Synthetic identity theft is wreaking havoc among American retailers. Compliance guru offers a buyback prevention checklist for dealers and F&I professionals.

Experienced agents know noncompliance isn’t limited to the F&I department. Help your dealers avoid harming customers or running afoul of regulators by...

A dealership’s Red Flags process is a clear indicator of how its overall compliance quotient stacks up against stores that never let a notification go by.

When sales managers habitually ignore Red Flags warnings, your customers’ identities and the dealer’s wallet are both left vulnerable. Here’s how to break...

Agents who train on the menu should also be able to audit one. Compliance guru lists the four critical components of a menu audit and the protection it can...

Expert lists four all-too-common situations in which failing to understand underwriting guidelines or falsifying required stips — by dealership or finance...

Is payment packing actually illegal? Handle common dealer objections to compliance measures and create manuals that fill the gaps between state and federal...

Despite improved industry education and a slew of regulatory enforcement actions, packing payments remains a popular pursuit at dealerships around the...

Compliance guru has the processes and auditing outline you need to avoid issues that begin in sales and at the desk, starting with discriminatory pricing.

Compliance guru urges dealer and F&I directors to take a hard look at the desk, where outdated practices and untamed pencils can lead to charges of...

Expert lists the most common objections agents hear from noncompliant dealers and the word-tracks you need to handle them.

Why is it called ‘F&I compliance’ when most concerns arise in the showroom? Expert lists three common issues created by uninformed or undisciplined...

Are you putting your full compliance team on the field? Expert urges every manager and staff member to do their part to prevent the dealership from...

Agents have an opportunity to make a real difference in dealerships staffed by F&I professionals who have lapsed in their dedication to compliance — or...

Dealer-lender agreements and federal regulators all have something to say on the subject of income inflation, and ignoring those guidelines can create a...

Agents are sensing relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared...

Agents can and should play a key role in keeping dealers out of the regulatory crosshairs, but enforcement should be left to legal and compliance experts.

There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the...

There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the...

The magazine’s resident compliance pro weighs in on one of F&I’s big debates: Is the F&I menu a sales or compliance tool?

Master the F&I language by eliminating three groups of inappropriate, inaccurate, and legally explosive words from your vocabulary.

The federal Do Not Call Registry is not without its flaws, but dealers are nonetheless bound by its rule. Compliance expert offers a primer for sales and...

Overlooking past misdeeds and criminal convictions to land top-performing salespeople puts dealers at risk of losing everything when risky hires revert to...

Compliance guru outlines the simple steps every dealer must take to avoid violations of federal OFAC, Used Car, Red Flags, and IRS standards — and the steep...

Dealer compliance expert offers a crash course in detecting and preventing identity theft by fake car buyers and unprincipled employees.

Compliance expert gets into the weeds on adverse actions. He explains why you must send a notice to every affected customer, and breaks down your choice of...