Agents who train on the menu should also be able to audit one. Compliance guru lists the four critical components of a menu audit and the protection it can...

Is payment packing actually illegal? Handle common dealer objections to compliance measures and create manuals that fill the gaps between state and federal...

Expert lists the most common objections agents hear from noncompliant dealers and the word-tracks you need to handle them.

Agents have an opportunity to make a real difference in dealerships staffed by F&I professionals who have lapsed in their dedication to compliance — or...

Agents are sensing relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared...

Agents can and should play a key role in keeping dealers out of the regulatory crosshairs, but enforcement should be left to legal and compliance experts.