Compliance guru has the processes and auditing outline you need to avoid issues that begin in sales and at the desk, starting with discriminatory pricing.

Compliance guru urges dealer and F&I directors to take a hard look at the desk, where outdated practices and untamed pencils can lead to charges of...

Expert lists the most common objections agents hear from noncompliant dealers and the word-tracks you need to handle them.

Why is it called ‘F&I compliance’ when most concerns arise in the showroom? Expert lists three common issues created by uninformed or undisciplined...

Are you putting your full compliance team on the field? Expert urges every manager and staff member to do their part to prevent the dealership from...

Agents have an opportunity to make a real difference in dealerships staffed by F&I professionals who have lapsed in their dedication to compliance — or...

Dealer-lender agreements and federal regulators all have something to say on the subject of income inflation, and ignoring those guidelines can create a...

Agents are sensing relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared...

Agents can and should play a key role in keeping dealers out of the regulatory crosshairs, but enforcement should be left to legal and compliance experts.

There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the...