Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this...

Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this...

"I heard myself say I might not be back next year because my knees refuse to hold me up for two hours—and they cried. Then, they stood and applauded for...

After an unprecedented and crazy time, how do you want to move forward? What do you want a workday to look like?  What needs to adjust,  stay in your life...

How do you motivate yourself to stay present? And do your best? I mean, it’s too easy to wander off, isn’t it? Here’s how I’ve learned to be up for whatever...

We fudge the truth if it hurts. The truth is often an insult. Reality often will do nothing for a client’s confidence.

The number one reason a client moves to another salon goes like this: “I always walked out looking the same.”  How did this happen? You stopped doing a...

It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with...

It’s easy to forget that the real reason a client is in your chair is to get their hair, nails, or skin done. There are three items I would never share with...

A salon, like a boyfriend, is never one hundred percent what you want. If you want to save a salon job (or a relationship), here are some suggestions and...