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Categories: Technology

One major drawback of TNCs is they have your credit card and can charge what they want based on that undefined surge concept.

https://www.lctmag.com/news/107769/another-case-of-uber-surge-sticker-shock
Categories: Operations

Many clients seem willing to overlook the public relations and safety concerns as long as the car just shows up.

https://www.lctmag.com/news/293793/why-some-customers-hate-uber-but-won-t-leave
Categories: People, Operations, Money
ILCT Show Takes Attendees Into A Productive Lane

HIGHLIGHTS: This year’s streamlined event reminded operators of what really matters the most in serving ground transportation clients and each...

https://www.lctmag.com/news/737473/ilct-show-takes-attendees-into-a-productive-lane
Categories: People, Operations
Going After The Big Guys

eNews Exclusive: Adrian Davis sticks with the makes and models that stand out against Uber and Lyft.

https://www.lctmag.com/news/734034/going-after-the-big-guys
Categories: Operations
6 Customer Service Metrics That Can Rate Your Quality

These are the key performance indicators (KPIs) to lead operators to success.

https://www.lctmag.com/news/731475/6-customer-service-metrics-will-determine-your-effectiveness
Categories: Operations

This case example shows the need for consumers to check the reputations of limousine service before booking and for operators to clearly communicate all...

https://www.lctmag.com/news/40185/why-customers-and-limo-services-need-contracts
Categories: Technology, People
Company Launches Advanced Online Limo Access

BeTransported.com will maximize SEO power to simplify the booking process for vendors and riders.

https://www.lctmag.com/news/40603/company-launches-advanced-online-limo-access
Categories: Operations
Operator Proves Generational Stereotypes Wrong

eNews Exclusive: Antonio Grahm works to dispel myths and misunderstandings about Millennials.

https://www.lctmag.com/news/729604/operator-proves-generational-stereotypes-wrong
Categories: Operations
New Jersey Operator Runs Small But Mighty Service

eNews Exclusive: Newcomer Megan Sheehy has enjoyed a smooth start thanks to helpful industry colleagues.

https://www.lctmag.com/news/733111/new-jersey-operator-is-small-but-mighty
Categories: People, Operations
Limo Company Causes 22 People To Miss Friend’s Wedding

A northern California group says they missed the nuptials entirely after their party bus left them stranded on the highway.

https://www.lctmag.com/news/42680/limo-company-causes-22-people-to-miss-best-friend-s-wedding


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