This column is about consumer finance options. And it may ruffle some feathers. I think that offering options to consumers so they can make the best...

How many customers visit your location once and never come back? A quarter of them? Half of them? More? It is critical that you know that number and who...

Some days, it may seem like you were busier than all get-out, but you didn’t make any money. Other days seemed slow, but you were stunned at how much cash...

The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service...

Gone are the days where pricing was the top factor in online tire sales. Something else has taken its place: convenience.