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Categories: Management, Retail, Service
DIFM vs. DIY: How to Handle the In-Between Customer

A customer walks in with a part and wants you to install it. Should you do it? Dennis McCarron helps you answer the question.

https://www.moderntiredealer.com/10654/difm-vs-diy-how-to-handle-the-in-between-customer
Categories: Management, Retail, Service
Why It's Important to Hire What You Can't Teach

What really separates you from the competitor down the street is the people in your building. And it’s not what they know. It’s the things you...

https://www.moderntiredealer.com/10509/why-its-important-to-hire-what-you-cant-teach
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
Wage and Hour: Is There a Target on Your Back?

In the spring and summer of 2018, the federal government disciplined the tire and automotive industry by nearly $1 million for wage and hour violations. The...

https://www.moderntiredealer.com/10506/wage-and-hour-is-there-a-target-on-your-back
Categories: Commercial Business, Management, Retail, Service
Do, Delegate, Delay or Dump: Learning How to Spend Your Time Efficiently

Employees may come to you with problems they can readily solve on their own, customers may want to speak “just to you” about getting their oil...

https://www.moderntiredealer.com/10504/do-delegate-delay-or-dump-learning-how-to-spend-your-time-efficiently
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
How to Catch (and Retain) Great Employees

Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started...

https://www.moderntiredealer.com/10667/how-to-catch-and-retain-great-employees
Categories: Commercial Business, Management, Retail, Service
Job Descriptions Help Everyone: Let Your Employees Know What They Need to Do

Why does it seem that on some days, owners can’t peel themselves away from the counter and the service consultants are nowhere to be found? A tool you...

https://www.moderntiredealer.com/10590/job-descriptions-help-everyone-let-your-employees-know-what-they-need-to-do
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
10% Net Profit: Get Your Fair Share

Every year, you have a chance to be fair to your customers, your employees, and yourself. Earning 10% net profit year-over-year is your fair share, and...

https://www.moderntiredealer.com/10553/10-net-profit-get-your-fair-share
Categories: Management, Retail, Service

Due to the boom of the internet, social media, and web 2.0, you are competing for the talents with every single other employer out there regardless of...

https://www.moderntiredealer.com/10511/dennis-mccarron-reach-younger-to-find-technician-talent
Categories: Management, Retail, Service, Wholesale Distribution
Benchmarks Are Not a Myth

A gross profit benchmark of 60% for a tire store is not a myth. Dennis McCarron explains how to reach it, from setting your shop’s labor rates to...

https://www.moderntiredealer.com/10537/benchmarks-are-not-a-myth
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
Gotcha! Are You Ready if Reporters Target You During Sweeps Week?

Remember this: No matter what, in every instance, it is always up to the business to make sure that work sold is legitimate and performed.

https://www.moderntiredealer.com/10510/gotcha-are-you-ready-if-reporters-target-you-during-sweeps-week


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