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Categories: Management, Retail, Service
The Art of the Interview

The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service...
Categories: Management
Being ‘Busy’ Doesn't Equate to Being Profitable

Some days, it may seem like you were busier than all get-out, but you didn’t make any money. Other days seemed slow, but you were stunned at how much cash...
Categories: Management, Retail, Wholesale Distribution
Task Vampires and Emotional Vampires: Slaying Productivity-Draining Monsters

Modern Tire Dealer columnist Dennis McCarron has some practical tips for dealing with the vampires that rob us of time. One example is the “buddy...

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