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The social media era means businesses can afford as few mistakes as possible. It all goes viral.

TAKING IT HOME: From new products to great educational stuff, I brought home value!

STAYING SUITED FOR THE JOB: I had to handle an unexpected all-day chauffeured bus run to Los Angeles.
Shows, Events, Costs, and Loyalties

Jim Luff Blog Post: The growth of all types of industry events is challenging vendors and operators like never before.

I never got a chance to say goodbye.

HANDLING FREEBIES: No matter how long you have been in the business, you have without a doubt had a family member or close friend ask you to provide them...

ETHICAL PRACTICES: At what point is a last minute cancellation from an affiliate billable? LCT contributing editor Jim Luff, also owner of Limousine Scene...

OPERATORS ON THE SPOT: Client cancels at the last minute due to weather conditions. What do you do with their money?

GREAT SHOW GONE IN A FLASH: But I sure have some good memories, from one of the best limo trade shows ever.

Driving Gem: In a diverse fleet, you'll have multiple chauffeurs handling varied vehicle models, each with its own set of controls.

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