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Categories: Management, Retail, Service
The Art of the Interview

The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service...

https://www.moderntiredealer.com/75142/the-art-of-the-interview
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
How to Catch (and Retain) Great Employees

Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started...

https://www.moderntiredealer.com/10667/how-to-catch-and-retain-great-employees
Categories: Management, Retail, Service
DIFM vs. DIY: How to Handle the In-Between Customer

A customer walks in with a part and wants you to install it. Should you do it? Dennis McCarron helps you answer the question.

https://www.moderntiredealer.com/10654/difm-vs-diy-how-to-handle-the-in-between-customer
Categories: Consumer Tires, Management, Retail, Service

If you are frustrated with your customer’s price focus or “always wanting a deal” type of mentality, Modern Tire Dealer columnist Dennis...

https://www.moderntiredealer.com/10643/how-to-know-when-your-prices-are-too-low
Categories: Management, Retail, Service
It’s Time to Raise Your Labor Rates!

Politics. Religion. Alldata vs. Mitchell 1. Flat rate versus any other pay plan. Yes, I’m going there. I want to address pay plans, but not in a way...

https://www.moderntiredealer.com/10607/its-time-to-raise-your-labor-rates
Categories: Commercial Business, Management, Retail, Service
Job Descriptions Help Everyone: Let Your Employees Know What They Need to Do

Why does it seem that on some days, owners can’t peel themselves away from the counter and the service consultants are nowhere to be found? A tool you...

https://www.moderntiredealer.com/10590/job-descriptions-help-everyone-let-your-employees-know-what-they-need-to-do
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
10% Net Profit: Get Your Fair Share

Every year, you have a chance to be fair to your customers, your employees, and yourself. Earning 10% net profit year-over-year is your fair share, and...

https://www.moderntiredealer.com/10553/10-net-profit-get-your-fair-share
Categories: Consumer Tires, Management, Retail, Service
What Employees Get Right: Become Better at Pointing Out the Positives

Dennis McCarron has a challenge for every manager, owner — every boss. He's even made it a double-dog dare: for one week,  only point out the...

https://www.moderntiredealer.com/10542/what-employees-get-right-become-better-at-pointing-out-the-positives
Categories: Management, Retail, Service, Wholesale Distribution
Benchmarks Are Not a Myth

A gross profit benchmark of 60% for a tire store is not a myth. Dennis McCarron explains how to reach it, from setting your shop’s labor rates to...

https://www.moderntiredealer.com/10537/benchmarks-are-not-a-myth
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
Year-End Review and a Look at What’s Ahead

To 2019, Dennis McCarron says: Bring it. Low unemployment is likely to continue, and while that makes staffing harder, it means more people are driving to...

https://www.moderntiredealer.com/10527/year-end-review-and-a-look-at-whats-ahead


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