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Quantum5’s BDC training program uses a three-step process to help dealerships improve customer communication, build meaningful relationships, and manage...
https://www.fi-magazine.com/366601/quantum5-ushers-in-next-evolution-of-training-with-people-first-bdc-program
While November began with a slight increase in inventory levels from September’s all-time lows, limited vehicle availability continues to keep sales well...
https://www.fi-magazine.com/366597/nada-market-beat-limited-vehicle-availability-continues-to-impact-sales-despite-slight-inventory-increases-in-november
The seasonally adjusted Retention Index increased to 189.9 points, reaching another record.
https://www.fi-magazine.com/366574/black-books-used-vehicle-retention-index-continues-to-increase
Experian’s "State of the Automotive Finance Market: Q3 2021" report finds delinquencies remain lower than pre-pandemic levels.
https://www.fi-magazine.com/366566/new-data-shows-delinquencies-remain-low-amid-rising-average-vehicle-loan-amounts
Though challenges remain, many positive signs point to a return to normal some time in 2022, says NADA Chairman Paul Walser.
https://www.fi-magazine.com/366562/worst-is-behind-us-says-nada-chairman
In this video, Dwayne Wiggins from the Automotive Training Academy by Assurant talks about the differences of soft and hard trial closes and how they can...
https://www.fi-magazine.com/366560/trial-closes-impact-by-design