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Categories: Retail, Service
Tackling the Technician Shortage

"Good help is hard to find.” Have you been muttering these words under your breath a lot lately? Maybe you’ve been shouting them from the...
Categories: Retail, Service, Consumer Tires
One Dealer’s Search for Technicians

One day, Rob Slagle is pitching the automotive trade to kindergarten students during a school job fair. A few months later, his tire dealership is the...
Categories: Retail
But Wait – There’s More! Musings on Ulrich, Manges and M&A Activities

I’ve always enjoyed watching infomercials on television. It doesn’t matter what the product is, I enjoy watching how the salesperson makes me...
Categories: Retail, Wholesale Distribution, Commercial Business, Service
End of the Line for Me, But Not for You, the Independent Tire Dealer

Brand loyalty, which among auto owners is very great, is very weak in the tire field. Only 30% of the respondents bought the same make of tires they...
Categories: Retail, Wholesale Distribution, Commercial Business, Service
Dealers Report Continued Unit Sales Improvement

Our recent conversations with dealers leave us with the view that retail sell-out trends showed stability in November, with a slight drop in momentum...
Categories: Retail, Service
TPMS: Lexus RC F, RC 200T, RC 300 and RC 350

The tire pressure monitoring system (TPMS) in Toyota’s luxury line of Lexus vehicles is designed to provide warning when tire inflation pressure of...
Categories: Retail, Service
One-Man Tire Installation Service Builds Customer Base with Fast, ‘On-the-Spot’ Service

Jeremy James says he “knew nothing” about servicing tires until several years ago. “I had never taken a tire off a rim in my...
Categories: Retail, Wholesale Distribution, Commercial Business, Service
Conflict Unavoidance

Now that you’ve established the right kind of trust with your employees, let’s look at something that you, as a leader, will — at some...
Categories: Retail, Service
The Art of the Interview

The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service...
Categories: Retail, Service
Pick Your Target – and Don’t be all Things to all People

Know your customer. This is important in any business, whether you are selling tires, or you are in my line of work, investment banking.

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