The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming...

Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for...

Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we...

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way...

Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.

Agents are a trusted partner to the dealer and providing the F&I team with opportunities for training is the best way to improve performance and drive profits.

Times of crisis change you; however, if you make the right decisions, it can leave you better than before. Here are three opportunities that should be...

As a result of the pandemic, dealerships have been conducting more sales transactions online, with video calls and remote vehicle delivery. It is up to...