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We tip our hats to 2025 SALON TODAY 200 Honorees who are always searching for ways to improve the client experience, including the fun-loving team from...
https://www.salontoday.com/1093305/2025-salon-today-200-customer-service
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and...
https://www.salontoday.com/1091888/vagaros-new-ai-features-and-communication-tool-pave-the-way-for-a-more-efficient
Hire for heart, train for the part. With a list of sample interview questions, Customer Experience Guru John DiJulius shows you how to hire customer...
https://www.salontoday.com/1091795/interviewing-for-customer-experience-rockstars
Kip Dodson, owner of A Moment's Peace Salon and Spa in Franklin, Tennessee, embraces the Net Promoter Score to measure client satisfaction, give his team a...
https://www.salontoday.com/1091606/net-promoter-score-a-single-metric-to-measure-client-experience
A new study reveals the top songs and artists that people listen to when traveling on summer vacation, creating a breezy playlist for your salon.
https://www.salontoday.com/1091434/sounds-of-summer-a-sunny-playlist-for-your-salon
As competition for a client's business heats up, one of the best ways to retain their loyalty is by offering an enhanced experience. Salon Cadence's Ronit...
https://www.salontoday.com/1091325/5-ways-to-craft-a-better-client-experience
Each year, our SALON TODAY 200 applications yield a wealth of innovative, fresh management advice, and this year we selected four honorees to delve into the...
https://www.salontoday.com/1091237/4-fresh-management-ideas-from-the-salon-today-200
After sharing his personal journey of gender transition at Phorest's Salon Owner Summit, Alex Bélisle-Springer talks to SALON TODAY about how embracing...
https://www.salontoday.com/1091185/a-transmasculine-perspective-on-diversity-equity-inclusion-and-belonging
Every client who enters your salon carries a unique story, often concealed beneath layers of emotions and experiences. By understanding the unique journeys...
https://www.salontoday.com/1090549/the-power-of-intuition-and-empathy-in-elevating-the-client-experience-amid-hairc
In Day 3 of the 2024 SALON TODAY 200, meet the salons in the category of Customer Service. These honorees, including Eneth and Michell Eubanks, founders of...
https://www.salontoday.com/1090173/2024-salon-today-200-customer-service-1