- Tag
- Website
-
Date Range
- Last Day (0)
- Last Week (0)
- Last Month (0)
- Last Year (2)
-
Category
- Management (112)
- Bus (77)
- Rail (76)
- Technology (44)
- Paratransit (41)
- Security and Safety (37)
- New Mobility (16)
- Motorcoach (15)
- Global Fleet (12)
- Mobility (5)
- Zero Emissions (5)
- Operations (4)
-
Author
- staff (98)
- alex roman (1)
- amos haggiag (1)
- heather redfern (1)
- janna starcic (1)
- patrick mungovan (1)
- Type
-
Group
- Automotive (131)
-
Image
- true (131)
-
Sponsored
- false (131)
-
Canonical
- true (131)
- Featured
A culturally diverse transit workforce brings a deeper understanding of the communities being served, an ability to overcome language barriers, and a...
https://www.metro-magazine.com/10228701/the-significance-of-managing-workforce-cultural-diversity-in-the-public-transit-workplace
The objectives of the Metro TCPSD are increased visibility, accountability, and consistent service delivery, which will result in a safer transit system for...
https://www.metro-magazine.com/10224159/la-metro-metro-approves-establishment-of-transit-community-public-safety-departm
The team is deployed to rail stations and bus stops during peak service times, major events, and service disruptions to provide on-site, real-time customer...
https://www.metro-magazine.com/10223744/denver-rtd-brings-face-to-face-assistance-to-customers
Addressing a common preference for booking with an agent rather than using a digital app, AI Voice allows riders to have intuitive, accessible, and engaging...
https://www.metro-magazine.com/10222633/spare-introduces-ai-voice
Mark Aesch, CEO/Founder of TransPro Consulting, joins METRO’s Executive Editor Alex Roman to discuss how to think differently about transit, moving away...
https://www.metro-magazine.com/10221825/talking-differently-about-public-transit-with-mark-aesch
The communication tool allows riders to report issues, provide feedback, and receive answers in real-time.
https://www.metro-magazine.com/10220486/chicago-launches-chatbots-to-improve-customer-interaction
Here's the latest supplier/agency news from around the industry.
https://www.metro-magazine.com/10220107/biz-briefs-optibus-fleetio-and-more
The communication tool will make it easier than ever for riders to report issues and provide feedback to the agency.
https://www.metro-magazine.com/10211591/cta-google-public-sector-partner-to-develop-chatbot
A new report going to the TTC’s Sept. 26 Board meeting recommends using $10.3 million in projected 2023 savings to hire new, high-visibility customer...
https://www.metro-magazine.com/10206649/ttc-proposing-investments-in-customer-service-safety-initiatives
The center includes an agent window with OMNY functionality, digital monitors displaying service status updates.
https://www.metro-magazine.com/10192167/mta-unveils-customer-service-centers