Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a...

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a...

The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be...

The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.

Agents are a trusted partner to the dealer and providing the F&I team with opportunities for training is the best way to improve performance and drive profits.

Times of crisis change you; however, if you make the right decisions, it can leave you better than before. Here are three opportunities that should be...

As a result of the pandemic, dealerships have been conducting more sales transactions online, with video calls and remote vehicle delivery. It is up to...

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long...

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.