The Hitachi Rail study by SavantaComres polled over 11,000 people across the U.S., U.K., France, Italy, Germany, Spain, and major cities like Washington...

The survey, conducted in November 2024 by ETC Institute, a professional market research firm that specializes in customer satisfaction surveys, gathered...

The high levels of support for the agency follow the launch of its new high-performance electric trains in September 2024, which offer a better experience...

The results, based on a combination of “very satisfied” and “satisfied” responses, showed that riders ranked EMBARK’s transit services significantly higher...

The most recent survey, conducted by TransPro Consulting in late April and early May, took place on all TARTA services and targeted customers riding or...

More than 90 transit executives responded to an anonymous questionnaire of more than two dozen questions that measured current challenges and priorities,...

The findings, unveiled as Hitachi Rail participates in America’s annual High Speed Rail conference in Washington, D.C., underlines a growing appetite to...

Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30...

The MTI survey provides a rigorously-vetted research method transit operators can use to gather evidence about the extent of passenger harassment.

The results of the 2023 survey, which was conducted in September, were shared this morning during a public RTD meeting.