Categories: Equipment, Leasing

Ryder System, Inc. launched a nationwide rollout of Ryder Assist Now (RAN), a single-source customer support center.

https://www.truckinginfo.com/344086/ryder-opens-assist-now-custom-service-center

Categories: Electronic Logging Devices (ELDs), Global Fleet, Operations, Technology

ELDs give all fleets the opportunity to reap benefits by mining and analyzing their ELD data. Like any mining operation, you need tools to unearth the true...

https://www.truckinginfo.com/339860/how-data-from-elds-can-improve-your-bottom-line

Categories: Electronic Logging Devices (ELDs), Global Fleet, Safety, Technology

Electronic logging device customer service is rarely given priority in a pilot or trial phase, yet it's one of the most vital aspects to successful...

https://www.truckinginfo.com/337880/how-eld-customer-service-can-affect-your-bottom-line

Categories: Equipment, Operations, Vehicle Research

As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul...

https://www.truckinginfo.com/337902/daimler-trucks-creates-customer-experience-organization

Categories: Fleet Management, Operations, Safety, Safety & Compliance, Small Fleet, Telematics, Telematics & Technology

The second annual User Conference saw GPS Insight executives and other industry experts discussing transitioning from a customer service approach to a...

https://www.truckinginfo.com/316487/gps-insight-user-conference-focuses-on-customer-experience-cybersecurity

Categories: Aftermarket

The last line of defense a fleet has in proper parts purchasing is the person selling the part. That's why relationships still matter, says Aftermarket...

https://www.truckinginfo.com/306270/commentary-when-it-comes-to-truck-parts-relationships-still-matter

Categories: Aftermarket, Equipment

S&S Volvo, of Lima, Ohio, was honored for its outstanding performance in a number of key areas, including sales and support for other dealerships.

https://www.truckinginfo.com/279482/volvo-names-ohio-dealership-north-american-dealer-of-the-year

Categories: Aftermarket, Fleet Management

With three generations currently in the workplace, practices that help you motivate one generation may not work on another.

https://www.truckinginfo.com/279625/generational-differences-present-challenges-for-employers

Categories: Fleet Management

“Customer service is transactional,” said Colin Gold, owner of Gold Level Hospitality, during Heavy Duty Aftermarket Week. “What you really want to do is...

https://www.truckinginfo.com/278417/hdaw-speaker-encourages-making-fans-of-customers

Categories: Fleet Management

My mandate with this column is to write about the tools that keep our trucks rolling, the hardware and software and operational tricks that make the...

https://www.truckinginfo.com/157877/commentary-civility-is-an-important-trait