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Auto dealers tied for 12th out of 20 industries ranked in the eighth edition of Temkin Group’s Customer Experience Ratings. Ford and Mercedes-Benz dealers...
https://www.fi-magazine.com/323859/toyota-honda-dealers-top-temkins-2018-customer-experience-ratingsAuto dealers tied for 12th out of 20 industries ranked in the eighth edition of Temkin Group’s Customer Experience Ratings. Ford and Mercedes-Benz dealers...
https://www.autodealertodaymagazine.com/323859/toyota-honda-dealers-top-temkins-2018-customer-experience-ratingsThe new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new...
https://www.fi-magazine.com/323315/tagrail-debuts-customer-experience-management-platformThe new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new...
https://www.autodealertodaymagazine.com/323315/tagrail-debuts-customer-experience-management-platformThe editor has seen the good, the bad and the ugly version of the vehicle walkaround.
https://www.autodealertodaymagazine.com/310976/the-lost-artBy improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue —...
https://www.autodealertodaymagazine.com/310886/3-ways-to-boost-upsell-and-compensationAfter asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience...
https://www.autodealertodaymagazine.com/322417/toyota-earns-top-spot-in-customer-experience-studyAfter asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience...
https://www.fi-magazine.com/322412/toyota-earns-top-spot-in-customer-experience-studyHis Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.
https://www.fi-magazine.com/324399/time-is-money‘Da Man’ uncovers the hidden motivations behind vendors who advise dealers to let their sales team handle F&I duties.
https://www.fi-magazine.com/324397/killing-fi