The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming...

The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming...

The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great...

Compliance expert shares simple tips you can use to  structure your “road to the sale” training. 

Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.

Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.

It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan...

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for...

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for...

A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need...