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‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and...
https://www.fi-magazine.com/323498/vauto-founder-dale-pollak-publishes-fourth-book-for-retail-automotive
‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and...
https://www.autodealertodaymagazine.com/323498/vauto-founder-dale-pollak-publishes-fourth-book-for-retail-automotive
Finance teams of the future will be staffed with professionals whose goals align with those of the dealer and whose jobs are supported — not replaced — by...
https://www.fi-magazine.com/311069/the-past-present-and-shifting-future-of-fi
Top trainer lists four ways to build an interdepartmental culture that rewards customers while maximizing the opportunity for F&I product sales.
https://www.fi-magazine.com/311067/there-is-power-in-alliancesThe new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new...
https://www.fi-magazine.com/323315/tagrail-debuts-customer-experience-management-platformThe new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new...
https://www.autodealertodaymagazine.com/323315/tagrail-debuts-customer-experience-management-platform
Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.
https://www.fi-magazine.com/311006/your-customer-experience-sucksThe editor has seen the good, the bad and the ugly version of the vehicle walkaround.
https://www.autodealertodaymagazine.com/310976/the-lost-art
A properly executed walkaround is still the most effective tool for building trust, creating an emotional connection to the vehicle, and closing the sale.
https://www.autodealertodaymagazine.com/310966/how-to-perfect-the-walkaroundBy improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue —...
https://www.autodealertodaymagazine.com/310886/3-ways-to-boost-upsell-and-compensation