A quick follow-up call to every sold F&I customer can clear up post-delivery misinformation and concerns, reduce unwinds and chargebacks, and generate...

F&I is a time-sensitive job, and you may sometimes feel pressure to do the easy or expedient thing — even if it isn’t the right thing. But the ultimate...

It’s easier to make a choice than a decision, but for some reason, many F&I managers force customers to make big decisions throughout the transaction. John...

How are your dealers' callbacks going lately? Banks and finance companies want to lend money to your customers, but the approval process is increasingly...

A recent dealership visit proved to UDS’s John Tabar that opportunities for F&I product sales are lost when too many assumptions are made. The cure is...

Hello! John Tabar from UDS. I want to talk about doubling down on environmental products today. When a customer enrolls in paint and fabric protection, most...