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Categories: Dealer Ops, Digital, Fixed Ops
Singlethread: Communication Builds Service Retention

Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the...

https://www.autodealertodaymagazine.com/323980/singlethread-communication-builds-service-retention
Categories: Dealer Ops, Digital, Fixed Ops
Zendesk: Humanize Your Dealership for Sales Success

Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’...

https://www.autodealertodaymagazine.com/323972/zendesk-humanize-your-dealership-for-sales-success
Categories: Digital, Fixed Ops

A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.

https://www.autodealertodaymagazine.com/323962/auto-mate-integrates-with-quik-video
Categories: F&I, Fixed Ops
Fidelis Adds Fluids Check Service

Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.

https://www.autodealertodaymagazine.com/323959/fidelis-adds-fluids-check-service
Categories: Dealer Ops, F&I, Fixed Ops
Tech Crunch: UTI Opens NJ Campus

Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing...

https://www.autodealertodaymagazine.com/323956/tech-crunch-uti-opens-nj-campus
Categories: Dealer Ops, Fixed Ops, Showroom, Training
Trump Tariffs Are ‘Big News’ for Auto Dealers

President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for...

https://www.autodealertodaymagazine.com/323949/trump-tariffs-are-big-news-for-auto-dealers
Categories: F&I, Fixed Ops
FCA Recalls 4.8M Vehicles

A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.

https://www.autodealertodaymagazine.com/323948/fca-recalls-4-8m-vehicles
Categories: F&I, Fixed Ops
CarMD: Check Engine Repair Costs Fell 10% in 2017

CarMD’s newly released 2018 Vehicle Health Index indicates more vehicle owners are taking maintenance and ‘check engine’ warnings seriously.

https://www.autodealertodaymagazine.com/323888/carmd-check-engine-repair-costs-fell-10-in-2017
Categories: F&I, Fixed Ops

A new feature of Fidelis PPM’s preventive maintenance platform was designed to help independent dealers attract more customers and sell more cars.

https://www.autodealertodaymagazine.com/323886/fidelis-ppm-adds-remote-auto-repair
Categories: Dealer Ops, F&I, Fixed Ops

Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.

https://www.autodealertodaymagazine.com/323867/ferman-volvo-honored-by-xtime
Categories: F&I, Fixed Ops
Xtime Shows Dealers the ‘Fast Lane’ to Service Profits

Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.

https://www.autodealertodaymagazine.com/323860/xtime-shows-dealers-the-fast-lane-to-service-profits
Categories: Dealer Ops, Digital, Fixed Ops

The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP....

https://www.autodealertodaymagazine.com/323848/mykaarma-raises-15-million-to-further-advance-product-development
Categories: Digital, Fixed Ops

Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.

https://www.autodealertodaymagazine.com/323844/auto-mate-adds-credit-card-processing
Categories: Dealer Ops, F&I, Fixed Ops
Service Advisors Are Exempt From Overtime Rules

Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.

https://www.autodealertodaymagazine.com/311141/service-advisors-are-exempt-from-overtime-rules
Categories: Digital, Fixed Ops

‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.

https://www.autodealertodaymagazine.com/323804/bosch-debuts-virtual-assistant-at-nada
Categories: Dealer Ops, F&I, Fixed Ops, Showroom, Training
Study: Used Car Profit Gap Closing

A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the...

https://www.autodealertodaymagazine.com/323797/study-used-car-profit-gap-closing
Categories: Digital, Fixed Ops

Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.

https://www.autodealertodaymagazine.com/323784/mykaarma-adds-video-walkaround-app
Categories: Digital, Fixed Ops

The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.

https://www.autodealertodaymagazine.com/323781/auto-mate-updates-open-mate-integration-interface
Categories: Digital, Fixed Ops

AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.

https://www.autodealertodaymagazine.com/323780/autoloop-adds-new-mpi-tool
Categories: Dealer Ops, Digital, Fixed Ops

‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.

https://www.autodealertodaymagazine.com/323768/affinitiv-tackles-service-absorption-in-new-ebook
Categories: Dealer Ops, Digital, Fixed Ops

The latest edition of Dealer-FX’s BDC tool was designed to drive effective outbound campaigns and customer communications.

https://www.autodealertodaymagazine.com/353476/dealer-fx-releases-customer-connect-3-0
Categories: Dealer Ops, Digital, F&I, Fixed Ops

Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.

https://www.autodealertodaymagazine.com/323755/fidelis-ppm-adds-deductible-reimbursement
Categories: Dealer Ops, Digital, Fixed Ops, Showroom, Training

The latest tool from Dominion Dealer Solutions was designed to offer immediate access to marketing, success, and engagement reporting.

https://www.autodealertodaymagazine.com/323753/dominion-adds-dynamics-reports-portal
Categories: Dealer Ops, Digital, Fixed Ops

E-Signature Capture is a new, tablet-based app designed to allow fixed ops staff to accept and store digital signatures.

https://www.autodealertodaymagazine.com/323751/auto-mate-unveils-digital-signature-tool
Categories: Dealer Ops, F&I, Fixed Ops
AutoLoop: Dealer Tire Sales are Deflating

Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.

https://www.autodealertodaymagazine.com/323750/autoloop-dealer-tire-sales-are-deflating
Categories: Dealer Ops, Digital, Fixed Ops

A partnership with OpenEdge has allowed Dealer-FX to add a feature service customers can use to review and pay invoices from a mobile device or computer.

https://www.autodealertodaymagazine.com/323742/dealer-fx-adds-service-payment-feature
Categories: Digital, Fixed Ops

The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.

https://www.autodealertodaymagazine.com/323737/darwin-adds-accessories-functionality-with-revolutionparts
Categories: Dealer Ops, Digital, Fixed Ops
Shift Your Service Brand to Drive Customer Loyalty

Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

https://www.fi-magazine.com/311110/shift-your-service-brand-to-drive-customer-loyalty
Categories: Dealer Ops, Digital, Fixed Ops
Xtime: Mobile Appointments Up 56% in 2017

Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often...

https://www.autodealertodaymagazine.com/323707/xtime-mobile-appointments-up-56-in-2017
Categories: Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
DealerFenix Introduces Dealer Reporting, Workflow and Activity Solution

DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.

https://www.autodealertodaymagazine.com/323700/dealerfenix-introduces-dealer-reporting-workflow-and-activity-solution
Categories: Dealer Ops, F&I, Fixed Ops

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The...

https://www.autodealertodaymagazine.com/323690/car-care-council-releases-list-of-top-10-most-common-vehicle-repairs
Categories: Dealer Ops, Digital, Fixed Ops, Showroom, Training
Dominion Launches Cloud-Based DMS

Dominion Dealer Solutions announced the launch of Dominion VUE, a new, cloud-based dealer management system.

https://www.autodealertodaymagazine.com/323669/dominion-launches-cloud-based-dms
Categories: Dealer Ops, F&I, Fixed Ops
Norman/Classic Adds Diminished Value and Depreciation Programs

The two new programs are backed by Lyndon Southern Insurance Co. The first provides a trade-in credit of up to $10,000 if a vehicle is involved in a...

https://www.autodealertodaymagazine.com/323661/norman-classic-adds-diminished-value-and-depreciation-programs
Categories: F&I, Fixed Ops
Toyota Recalls Pickups, Other Models for Overloading Risk

Toyota is recalling 649 vehicles because they may have labels that inaccurately specify load-carrying capacity, according to the National Highway Traffic...

https://www.autodealertodaymagazine.com/323633/toyota-recalls-pickups-other-models-for-overloading-risk
Categories: F&I, Fixed Ops
1.4M Ram Trucks Recalled for Shifter Issue

FCA US is recalling an estimated 1.48 million Ram trucks in the U.S. to help prevent drivers from inadvertently moving the gear-shifter out of the “park”...

https://www.autodealertodaymagazine.com/323627/1-4m-ram-trucks-recalled-for-shifter-issue
Categories: F&I, Fixed Ops
Ford Mustangs Recalled for Instrument Clusters

Ford Motor Co. is recalling 2,100 2018 Ford Mustangs so dealers can update the instrument cluster software to address a potential vehicle rollaway risk.

https://www.autodealertodaymagazine.com/323626/ford-mustangs-recalled-for-instrument-clusters
Categories: Dealer Ops, F&I, Fixed Ops
ELEAD1ONE Releases Free Fixed Ops eBook

‘Fix Your Phones & Boost Profit in Your Service Department’ makes a compelling case for addressing and improving the way customers communicate with your...

https://www.autodealertodaymagazine.com/323524/elead1one-releases-free-fixed-ops-ebook
Categories: Dealer Ops, F&I, Fixed Ops
Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently...

https://www.autodealertodaymagazine.com/323521/boston-volvo-village-partners-with-new-balance-fitness-club
Categories: Dealer Ops, Digital, Fixed Ops, Showroom, Training

Maserati North America has selected Affinitiv as its exclusive aftersales marketing provider for the OEM’s LUX owner retention program.

https://www.autodealertodaymagazine.com/323483/maserati-selects-affinitiv-to-power-retention-program
Categories: Dealer Ops, F&I, Fixed Ops

Accelerated Service International (ASI) has launched Care Free VSC, a new program designed to benefit agents, dealers and customers with a combination of...

https://www.autodealertodaymagazine.com/323423/asi-launches-care-free-vsc-program
Categories: Dealer Ops, Digital, Fixed Ops, Showroom, Training

Traffic Control CRM announced the integration of its mobile app with Acuant Inc.’s data-capture and auto-fill technology, giving users the ability to scan...

https://www.autodealertodaymagazine.com/323412/traffic-control-adds-acuant-auto-fill
Categories: Auto Finance, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
NADA Mobilizes Emergency Relief Fund for Dealership Employees Impacted by Hurricane Harvey

The NADA Foundation is calling on dealers and dealer association groups to donate online to its emergency relief fund. Dealership employees affected by the...

https://www.autodealertodaymagazine.com/323395/nada-mobilizes-emergency-relief-fund-for-dealership-employees-impacted-by-hurric
Categories: Dealer Ops, F&I, Fixed Ops

New research by Xtime shows a connection between online service-appointment scheduling and customer loyalty.

https://www.autodealertodaymagazine.com/323390/study-online-appointment-scheduling-drives-service-visits
Categories: Dealer Ops, F&I, Fixed Ops
Dent Wizard Named Top Workplace

For the first time, the St. Louis Post-Dispatch included Dent Wizard in its list of “Top Workplaces” for 2017. The F&I product provider joins other honorees...

https://www.autodealertodaymagazine.com/323366/dent-wizard-named-top-workplace
Categories: Dealer Ops, Digital, Fixed Ops, Showroom, Training
Auto/Mate Unveils New Dealer Texting Engine

Auto/Mate Dealership Systems has launched ‘Texting,’ a new SMS engine built into the company’s DMS and designed to facilitate messaging and improve the...

https://www.autodealertodaymagazine.com/323362/auto-mate-unveils-new-dealer-texting-engine
Categories: Auto Finance, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training

LearnToLead founder and nationally recognized leadership trainer Dave Anderson will deliver the Tuesday afternoon keynote address at this year’s Industry...

https://www.autodealertodaymagazine.com/323360/dave-anderson-to-deliver-industry-summit-best-training-day-ever-keynote-address
Categories: Auto Finance, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
StoneEagle Opens Dallas Golf Tournament Registration

Registration is now open for Golf for Heroes, a charity tournament benefiting Carry The Load that will be held in conjunction with Industry Summit.

https://www.autodealertodaymagazine.com/323314/stoneeagle-opens-dallas-golf-tournament-registration
Categories: Compliance, Dealer Ops, Fixed Ops, Showroom, Training

Recall Masters Inc. has integrated its real-time vehicle recall lookup solution into the Record360 app, which allows dealers to automate the asset...

https://www.autodealertodaymagazine.com/323313/recall-masters-integrates-with-record360
Categories: Auto Finance, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
StoneEagle Seeks Sponsors for Charity Golf Tournament

StoneEagle is offering $3,500 hole sponsorship opportunities to companies and individuals that wish to support Golf for Heroes and Carry The Load.

https://www.autodealertodaymagazine.com/323312/stoneeagle-seeks-sponsors-for-charity-golf-tournament
Categories: Auto Finance, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
Greg Goebel to Address Industry Summit and PALS

Special finance guru Greg Goebel will deliver the evening keynote address to a combined audience of Industry Summit and P&A Leadership Summit attendees.

https://www.autodealertodaymagazine.com/323269/greg-goebel-to-address-industry-summit-and-pals


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