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Categories: Digital, Fixed Ops

Affinitiv has acquired Caldwell & Kerr Enterprises, forming a strategic partnership designed to enhance digital capabilities for a combined customer base.

https://www.autodealertodaymagazine.com/351015/affinitiv-caldwell-kerr-acquisition-creates-full-service-platform
Categories: Digital, Fixed Ops

A new partnership between Auto/Mate and Kimoby was designed to help dealers improve customer communications and CSI scores.

https://www.autodealertodaymagazine.com/351016/auto-mate-integrates-dms-with-kimoby
Categories: F&I, Fixed Ops
Cox Releases Results of Fixed Ops Study

A survey of 3,550 customers and 404 dealership employees offers insights into how the service department experience drives dealership profitability and growth.

https://www.autodealertodaymagazine.com/351031/cox-releases-results-of-fixed-ops-study
Categories: Digital, Fixed Ops
IHS Markit Launches New Solution for Automotive Aftermarket

The newest feature in IHS’s WorldView online aftermarket solutions provides auto dealers and other users a view of what’s happening at the counter in...

https://www.autodealertodaymagazine.com/351039/ihs-markit-launches-new-solution-for-automotive-aftermarket
Categories: Digital, Fixed Ops

Affinitiv has launched a series of free monthly webinars designed to help auto dealers maximize revenue potential.

https://www.autodealertodaymagazine.com/351073/affinitiv-announces-revenue-rescue-webinar-series
Categories: Dealer Ops, Digital, F&I, Fixed Ops
LoJack: Dead Batteries Kill Lead Conversion, Service Retention

A new report from LoJack details how dead batteries and missing inventory can slow the sales process and cost dealers fixed ops revenue.

https://www.autodealertodaymagazine.com/351074/lojack-dead-batteries-kill-lead-conversion-service-retention
Categories: F&I, Fixed Ops
How to Get Retail Rate for Warranty Parts

Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail...

https://www.fi-magazine.com/351177/how-to-get-retail-rate-for-warranty-parts
Categories: F&I, Fixed Ops
Bridget Townsend Joins Rapid Recon

Retail automotive software development expert Bridget Townsend has joined Rapid Recon as vice president of development.

https://www.autodealertodaymagazine.com/351111/bridget-townsend-joins-rapid-recon
Categories: Dealer Ops, F&I, Fixed Ops, Opinion
Opinion: Dealers Must Prepare for Trump Tariffs

Dealers and manufacturers have a major stake in the outcome of the Trump administration’s new tariffs, starting with the pricing of vehicles and parts.

https://www.fi-magazine.com/351171/opinion-dealers-must-prepare-for-trump-tariffs
Categories: F&I, Fixed Ops

Dent Wizard International has acquired Image Auto, a regional provider of recon and wheel repair services.

https://www.autodealertodaymagazine.com/324066/dent-wizard-acquires-image-auto
Categories: Dealer Ops, Digital, Fixed Ops
GoMoto Announces Integration With Autosoft

The software firm's Virtual Service Advisor is now integrated with Autosoft's DMS. GoMoto users can now open repair orders, update customer appointments and...

https://www.autodealertodaymagazine.com/324062/gomoto-announces-integration-with-autosoft
Categories: F&I, Fixed Ops

Vernon ‘Ray’ Branch, founder of fixed ops solutions provider KEEPS Inc., has retired at the end of a 25-year run.

https://www.autodealertodaymagazine.com/324060/keeps-founder-ray-branch-retires
Categories: Dealer Ops, F&I, Fixed Ops

Nicole Cockcroft of Central Florida’s Headquarter Mazda has been named Breakthrough Leader of the Year by Cox Automotive.

https://www.autodealertodaymagazine.com/324016/cox-names-breakthrough-leader-of-the-year
Categories: F&I, Fixed Ops

Zurich introduced comprehensive service sales training led by Steve Shaw, with full-day seminars across the U.S. to begin in July.

https://www.autodealertodaymagazine.com/324014/zurich-adds-service-advisor-training
Categories: F&I, Fixed Ops
Stop Wasting Your Service Manager’s Time

If you asked your service manager to list every daily task they complete, you might be embarrassed. Focus their work hours on profit-building and watch your...

https://www.fi-magazine.com/311181/stop-wasting-your-service-managers-time
Categories: F&I, Fixed Ops
Jeep Cherokee Tops 2018 American-Made Index

Four of the top 10 2018 ‘most American’ vehicles in Cars.com’s latest rankings are built by foreign-based factories, but Jeep claimed the No. 1 spot for the...

https://www.autodealertodaymagazine.com/324005/jeep-cherokee-tops-2018-american-made-index
Categories: Auto Finance, Dealer Ops, F&I, Fixed Ops
Michigan Leads Nation in Repair Affordability

CarMD analysts say Michigan remains the most affordable state for ‘check engine’ repairs with an average total light repair cost of $333.

https://www.autodealertodaymagazine.com/324004/michigan-leads-nation-in-repair-affordability
Categories: Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training

Dealers and dealership personnel have recognized 70 companies and individuals in 34 categories in the 2018 Dealers’ Choice Awards.

https://www.autodealertodaymagazine.com/323999/adt-announces-winners-of-2018-dealers-choice-awards
Categories: Digital, F&I, Fixed Ops

Auto dealers are using Vin-UP’s portable scanners and printers to retrieve Kelley Blue Book trade-in values and source pre-owned inventory from customers.

https://www.autodealertodaymagazine.com/323997/vin-up-offers-instant-kbb-values
Categories: Dealer Ops, Digital, Fixed Ops
Singlethread: Communication Builds Service Retention

Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the...

https://www.autodealertodaymagazine.com/323980/singlethread-communication-builds-service-retention
Categories: Dealer Ops, Digital, Fixed Ops
Zendesk: Humanize Your Dealership for Sales Success

Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’...

https://www.autodealertodaymagazine.com/323972/zendesk-humanize-your-dealership-for-sales-success
Categories: Digital, Fixed Ops

A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.

https://www.autodealertodaymagazine.com/323962/auto-mate-integrates-with-quik-video
Categories: F&I, Fixed Ops
Fidelis Adds Fluids Check Service

Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.

https://www.autodealertodaymagazine.com/323959/fidelis-adds-fluids-check-service
Categories: Dealer Ops, F&I, Fixed Ops
Tech Crunch: UTI Opens NJ Campus

Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing...

https://www.autodealertodaymagazine.com/323956/tech-crunch-uti-opens-nj-campus
Categories: Dealer Ops, Fixed Ops, Showroom, Training
Trump Tariffs Are ‘Big News’ for Auto Dealers

President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for...

https://www.autodealertodaymagazine.com/323949/trump-tariffs-are-big-news-for-auto-dealers
Categories: F&I, Fixed Ops
FCA Recalls 4.8M Vehicles

A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.

https://www.autodealertodaymagazine.com/323948/fca-recalls-4-8m-vehicles
Categories: F&I, Fixed Ops
CarMD: Check Engine Repair Costs Fell 10% in 2017

CarMD’s newly released 2018 Vehicle Health Index indicates more vehicle owners are taking maintenance and ‘check engine’ warnings seriously.

https://www.autodealertodaymagazine.com/323888/carmd-check-engine-repair-costs-fell-10-in-2017
Categories: F&I, Fixed Ops

A new feature of Fidelis PPM’s preventive maintenance platform was designed to help independent dealers attract more customers and sell more cars.

https://www.autodealertodaymagazine.com/323886/fidelis-ppm-adds-remote-auto-repair
Categories: Dealer Ops, F&I, Fixed Ops

Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.

https://www.autodealertodaymagazine.com/323867/ferman-volvo-honored-by-xtime
Categories: F&I, Fixed Ops
Xtime Shows Dealers the ‘Fast Lane’ to Service Profits

Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.

https://www.autodealertodaymagazine.com/323860/xtime-shows-dealers-the-fast-lane-to-service-profits
Categories: Dealer Ops, Digital, Fixed Ops

The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP....

https://www.autodealertodaymagazine.com/323848/mykaarma-raises-15-million-to-further-advance-product-development
Categories: Digital, Fixed Ops

Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.

https://www.autodealertodaymagazine.com/323844/auto-mate-adds-credit-card-processing
Categories: Dealer Ops, F&I, Fixed Ops
Service Advisors Are Exempt From Overtime Rules

Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.

https://www.autodealertodaymagazine.com/311141/service-advisors-are-exempt-from-overtime-rules
Categories: Digital, Fixed Ops

‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.

https://www.autodealertodaymagazine.com/323804/bosch-debuts-virtual-assistant-at-nada
Categories: Dealer Ops, F&I, Fixed Ops, Showroom, Training
Study: Used Car Profit Gap Closing

A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the...

https://www.autodealertodaymagazine.com/323797/study-used-car-profit-gap-closing
Categories: Digital, Fixed Ops

Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.

https://www.autodealertodaymagazine.com/323784/mykaarma-adds-video-walkaround-app
Categories: Digital, Fixed Ops

The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.

https://www.autodealertodaymagazine.com/323781/auto-mate-updates-open-mate-integration-interface
Categories: Digital, Fixed Ops

AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.

https://www.autodealertodaymagazine.com/323780/autoloop-adds-new-mpi-tool
Categories: Dealer Ops, Digital, Fixed Ops

‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.

https://www.autodealertodaymagazine.com/323768/affinitiv-tackles-service-absorption-in-new-ebook
Categories: Dealer Ops, Digital, Fixed Ops

The latest edition of Dealer-FX’s BDC tool was designed to drive effective outbound campaigns and customer communications.

https://www.autodealertodaymagazine.com/353476/dealer-fx-releases-customer-connect-3-0
Categories: Dealer Ops, Digital, F&I, Fixed Ops

Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.

https://www.autodealertodaymagazine.com/323755/fidelis-ppm-adds-deductible-reimbursement
Categories: Dealer Ops, Digital, Fixed Ops, Showroom, Training

The latest tool from Dominion Dealer Solutions was designed to offer immediate access to marketing, success, and engagement reporting.

https://www.autodealertodaymagazine.com/323753/dominion-adds-dynamics-reports-portal
Categories: Dealer Ops, Digital, Fixed Ops

E-Signature Capture is a new, tablet-based app designed to allow fixed ops staff to accept and store digital signatures.

https://www.autodealertodaymagazine.com/323751/auto-mate-unveils-digital-signature-tool
Categories: Dealer Ops, F&I, Fixed Ops
AutoLoop: Dealer Tire Sales are Deflating

Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.

https://www.autodealertodaymagazine.com/323750/autoloop-dealer-tire-sales-are-deflating
Categories: Dealer Ops, Digital, Fixed Ops

A partnership with OpenEdge has allowed Dealer-FX to add a feature service customers can use to review and pay invoices from a mobile device or computer.

https://www.autodealertodaymagazine.com/323742/dealer-fx-adds-service-payment-feature
Categories: Digital, Fixed Ops

The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.

https://www.autodealertodaymagazine.com/323737/darwin-adds-accessories-functionality-with-revolutionparts
Categories: Dealer Ops, Digital, Fixed Ops
Shift Your Service Brand to Drive Customer Loyalty

Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

https://www.fi-magazine.com/311110/shift-your-service-brand-to-drive-customer-loyalty
Categories: Dealer Ops, Digital, Fixed Ops
Xtime: Mobile Appointments Up 56% in 2017

Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often...

https://www.autodealertodaymagazine.com/323707/xtime-mobile-appointments-up-56-in-2017
Categories: Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
DealerFenix Introduces Dealer Reporting, Workflow and Activity Solution

DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.

https://www.autodealertodaymagazine.com/323700/dealerfenix-introduces-dealer-reporting-workflow-and-activity-solution
Categories: Dealer Ops, F&I, Fixed Ops

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The...

https://www.autodealertodaymagazine.com/323690/car-care-council-releases-list-of-top-10-most-common-vehicle-repairs


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