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Categories: F&I, Fixed Ops, Product & Technology
One In Ten U.S. Dealerships Now Use Sunbit

Parts and services departments offering Sunbit see unprecedented growth.

https://www.fi-magazine.com/360021/one-in-ten-u-s-dealerships-now-use-sunbit
Categories: Fixed Ops, Showroom
ACV Acquires Collision Investigation Provider

ACV Auctions has acquired TrueFrame, a vehicle inspections provider specializing in but not limited to collision investigations.

https://www.fi-magazine.com/359804/acv-acquires-collision-investigation-provider
Categories: Fixed Ops, Showroom
Study: Failure to Capture Off Make Buyers Costs Auto Groups Service Revenue

A new study commissioned by Affinitiv finds U.S. auto groups lose up to $230,000 in per-store service revenue by failing to cross-market off make used car...

https://www.fi-magazine.com/359660/study-failure-to-capture-off-make-buyers-costs-auto-groups-service-revenue
Categories: Digital, Fixed Ops
myKaarma, Uber for Business Launch Dealer Shuttle Solution

myKaarma has partnered with Uber for Business to offer auto dealers a new way to pick up and drop off service customers.

https://www.fi-magazine.com/359654/mykaarma-uber-for-business-launch-dealer-shuttle-solution
Categories: Digital, Fixed Ops
Auto/Mate DMS Adds Storm Service Kiosks

Auto/Mate Dealership Systems has integrated its dealership management system with Storm Kiosks’ customer-facing Express Service kiosks.

https://www.fi-magazine.com/359646/auto-mate-dms-adds-storm-service-kiosks
Categories: F&I, Fixed Ops, Industry, Showroom, Training
Automotive Consulting Enterprises Debuts In-House Training Program

Enrollment is now open for classes held at Automotive Consulting Enterprises' new automotive training facility at the company’s Kansas City-area headquarters.

https://www.fi-magazine.com/359409/the-ace-group-debuts-in-house-training-program
Categories: Dealer Ops, F&I, Fixed Ops, Showroom
Survey: Optimism Soars Among Subaru, Toyota Dealers

The results of Kerrigan Advisors’ first annual dealer survey show Subaru and Toyota franchisees lead the industry in believing their dealerships will...

https://www.fi-magazine.com/359146/survey-optimism-up-among-subaru-toyota-dealers
Categories: Digital, Fixed Ops
Auto/Mate DMS Gets Sales and Service Conversion Tool

Auto/Mate has integrated its dealership management system with Servisell’s sales and service conversion system.

https://www.fi-magazine.com/359140/auto-mate-dms-gets-sales-and-service-conversion-tool
Categories: Digital, Fixed Ops
Xtime, CenPOS Offer Streamlined Service Checkout

Xtime announced the integration of CenPOS’s payment solution with Xtime’s Spectrum platform, offering a new payment option to dealership service customers.

https://www.fi-magazine.com/359120/xtime-cenpos-offers-streamlined-service-checkout
Categories: Compliance, Fixed Ops, Industry, Showroom
Recall Sweep Targets AutoNation Dealerships

The U.S. PIRG Education Fund issued a damning report after finding one in every nine used vehicles for sale at 28 AutoNation-owned locations in 12 states is...

https://www.fi-magazine.com/359096/recall-sweep-targets-autonation-dealerships
Categories: Compliance, Dealer Ops, Fixed Ops, Industry, Showroom
Calif. Dealers Get Warranty Rate Hike, 10-Year Upgrade Intervals, CCPA Exemption

California Gov. Gavin Newsom has signed AB 179, enacting new dealer protections against below-market warranty reimbursement rates and OEM-ordered facility...

https://www.fi-magazine.com/359061/calif-dealers-get-warranty-rate-hike-10-year-upgrade-intervals-ccpa-exemption
Categories: Digital, Fixed Ops
VenueVision to Resell GoMoto Dealership Service Kiosks

GoMoto and VenueVision have partnered for an integration and reseller campaign that will bring GoMoto-built self-service kiosks to more Canadian auto dealers.

https://www.fi-magazine.com/359001/venuevision-to-resell-gomoto-dealership-service-kiosks
Categories: Dealer Ops, Digital, F&I, Fixed Ops
Thompson Joins CDK Global as Senior VP

Former Epicor division head Scott Thompson has joined CDK Global as senior vice president and business leader for CRM and layered applications.

https://www.fi-magazine.com/358874/thompson-joins-cdk-global-as-senior-vp
Categories: Compliance, Fixed Ops
Ky. Dealer Charged With Leading $4M Repurchase Fraud

A federal grand jury has charged a Kentucky dealer and two alleged accomplices with defrauding a manufacturer — thought to be Toyota — of more than $4...

https://www.fi-magazine.com/358865/ky-dealer-charged-with-leading-4m-repurchase-fraud
Categories: Compliance, Dealer Ops, Fixed Ops, Showroom
EEOC Says BMW Dealer Discriminated Against Older Workers

The federal Equal Employment Opportunity Commission says BMW Cleveland violated the Age Discrimination in Employment Act when it terminated two older...

https://www.fi-magazine.com/358834/eeoc-says-bmw-dealer-discriminated-against-older-workers
Categories: Compliance, Fixed Ops, Showroom
Hyundai Claims Dealer Fraud Forced $5M in Repurchases

Hyundai North America has sued a Pennsylvania dealer for fraud, claiming he bilked the automaker for $5 million by buying up hundreds of used Sonatas and...

https://www.fi-magazine.com/358809/hyundai-claims-dealer-fraud-forced-5m-in-repurchases
Categories: Dealer Ops, Digital, Fixed Ops
vAuto Joins Inventory, Recon Management With New Integration

An enhanced integration with iRecon will allow dealers using vAuto Provision to manage inventories and reconditioning at the same time, an ‘end-to-end’...

https://www.fi-magazine.com/358310/vauto-joins-inventory-recon-management-with-new-integration
Categories: Digital, Fixed Ops, Opinion
Data Can Help Dealers Sell More OE Parts

Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling...

https://www.fi-magazine.com/358294/data-can-help-dealers-sell-more-oe-parts
Categories: Dealer Ops, Fixed Ops, Industry, Showroom
World’s First Carbon-Neutral Dealership Changes Hands

Motorcars Honda of Cleveland Heights has been purchased and renamed by the nine-store Foundation Automotive group. The Ohio store was recognized by BP as...

https://www.fi-magazine.com/358291/worlds-first-carbon-neutral-dealership-changes-hands
Categories: Compliance, Digital, Fixed Ops, Showroom
Xtime Adds Text Marketing Features to Invite Platform

Xtime Text Marketing was designed to offer U.S. dealers who use Xtime Invite a new way to connect with sales and service customers in a timely and legally...

https://www.fi-magazine.com/358277/xtime-adds-text-marketing-features-to-invite-platform
Categories: Dealer Ops, Digital, F&I, Fixed Ops, Product & Technology, Showroom, Training
LoJack: GPS Can Be a Dealer’s Best Friend

A new infographic from LoJack illustrates how GPS-powered inventory management maximizes front-end profits, drives customer retention and service revenue,...

https://www.fi-magazine.com/358216/lojack-gps-can-be-a-dealers-best-friend
Categories: Dealer Ops, F&I, Fixed Ops, Industry, Showroom
Pace of Dealership Acquisitions Slows in Q2

Kerrigan Advisors’ latest Blue Sky buy/sell report counts 49 transactions in the second quarter, a slight decline from Q1 but enough to maintain a...

https://www.fi-magazine.com/358207/pace-of-dealership-acquisitions-slows-in-q2
Categories: Dealer Ops, F&I, Fixed Ops, Showroom, Training
Report: Chasing Price Hurts Gross, F&I, Service

A new report makes the case for chasing value over price, a strategy that auto dealerships nationwide are adopting to generate higher front-end & back-end...

https://www.fi-magazine.com/358187/report-chasing-price-hurts-gross-fi-service
Categories: Digital, Fixed Ops, Industry
Affinitiv and AutoLoop Complete Merger

The combined company retains the Affinitiv name and now includes more than 6,500 dealer accounts managed by 800 employees and generating approximately $200...

https://www.fi-magazine.com/358071/affinitiv-and-autoloop-complete-merger
Categories: Dealer Ops, Digital, Fixed Ops, Showroom
Manheim Moves to Flat Rates for Automatic Inspections

Manheim policymakers believe predictable pricing will persuade more dealers to take advantage of post-auction inspections after buying in-lane, at a...

https://www.fi-magazine.com/357978/manheim-moves-to-flat-rates-for-automatic-inspections
Categories: Compliance, Dealer Ops, Fixed Ops
Mazda Dealer Faces Termination Over Warranty Work

Mazda has attempted to cancel its franchise agreement with a Texas dealer for failing to complete Takata airbag recall orders. The matter will be decided in...

https://www.fi-magazine.com/357972/mazda-dealer-faces-termination-over-warranty-work
Categories: Compliance, Dealer Ops, Fixed Ops, Training
3 Steps to Address Opioid Addiction in the Dealership

Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business...

https://www.fi-magazine.com/357875/3-ways-to-address-opioid-addiction-in-the-dealership
Categories: Compliance, Dealer Ops, Fixed Ops
Va. Parts Manager Faces 20 Years for Embezzlement

A former dealership employee was accused of systematically scrapping nearly $250,000 worth of catalytic converters and selling them to a recycling center...

https://www.fi-magazine.com/357854/va-parts-manager-faces-20-years-for-embezzlement
Categories: Digital, Fixed Ops
Auto/Mate Integrates With Armatus Dealer Uplift

A new integration between Auto/Mate Dealership System and Armatus Dealer Upfit was designed to boost warranty parts gross profits for auto dealers using...

https://www.fi-magazine.com/357823/auto-mate-integrates-with-armatus-dealer-uplift
Categories: Digital, Fixed Ops, Showroom
Affinitiv Releases Dealer eBook Focused on Industry Disruptors

Affinitiv has released ‘Razor and Razor Blade Model,’ a new whitepaper designed to offer guidance to dealers concerned about sustaining profitability while...

https://www.fi-magazine.com/357747/affinitiv-releases-dealer-ebook-focused-on-industry-disruptors
Categories: Fixed Ops, Showroom, Training
Manheim Tackles Tech Shortage With Apprentice Program

Manheim has launched an apprentice program designed to address the nationwide shortage of skilled auto technicians.

https://www.fi-magazine.com/357577/manheim-tackles-tech-shortage-with-apprentice-program
Categories: Digital, Fixed Ops
Xtime Adds Status Tracker to Service Platform

Xtime’s new Service Tracker feature was designed to provide real-time updates to fixed ops personnel and customers while injecting trust and transparency...

https://www.fi-magazine.com/357521/xtime-adds-status-tracker-to-service-platform
Categories: Compliance, Dealer Ops, Fixed Ops, Industry, Showroom
Calif. Dealer Wins $15.8M in Toyota Lawsuit

An Orange County jury found in favor of Toyota dealer Roger Hogan, who sued the factory for fraud and breach of contract amid claims the manufacturer...

https://www.fi-magazine.com/357507/calif-dealer-wins-15-8-in-toyota-lawsuit
Categories: Digital, Fixed Ops
Auto/Mate Integrates With Xtime Inspect

A new partnership with Xtime was designed to offer access to digital tools designed to improve customer retention and loyalty to dealers using Auto/Mate...

https://www.fi-magazine.com/357501/auto-mate-integrates-with-xtime-inspect
Categories: Compliance, Fixed Ops, Showroom
Acura Faces Class Action Over RDX Infotainment System

Steve Berman of Hagens Berman is the lead attorney for a group of Acura RDX buyers and lessees who say their infotainment systems are dangerously defective...

https://www.fi-magazine.com/357497/acura-faces-class-action-over-rdx-infotainment-system
Categories: Dealer Ops, Fixed Ops, Industry, Showroom
IHS: Average Age of U.S. Vehicles Continues to Rise

The average age of America’s registered cars and light trucks has risen again, to 11.8 years, according to the latest report from IHS Markit.

https://www.fi-magazine.com/357337/ihs-average-age-of-u-s-vehicles-continues-to-rise
Categories: Digital, Fixed Ops
Hyundai Dealers Using CDK Hailer Get Lyft Access

A new feature allows U.S. Hyundai dealers who are subscribed to CDK Global’s Hailer service can now offer Lyft rides to service customers.

https://www.fi-magazine.com/357316/hyundai-dealers-using-cdk-hailer-get-lyft-access
Categories: Digital, Fixed Ops, Showroom
iRecon Launches Vendor-Targeted Mobile App

The latest iteration of iRecon was designed to help smart device-equipped vendors manage work requests and dealer relationships while streamlining the...

https://www.fi-magazine.com/357270/irecon-launches-vendor-targeted-mobile-app
Categories: Auto Finance, Awards, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Industry, Showroom, Training
ADT Announces Winners of 2019 Dealers’ Choice Awards

Auto Dealer Today has revealed the winners of the 15th annual Dealers’ Choice Awards, a program that gives dealers and dealership personnel the opportunity...

https://www.fi-magazine.com/357223/adt-announces-winners-of-2019-dealers-choice-awards
Categories: Digital, Fixed Ops
‘Find My Lift’ Debuts With New Rotary Website

Rotary Lift’s redesigned website includes ‘Find My Lift,’ a new tool designed to help auto dealers and other users easily search, sort, and browse by...

https://www.fi-magazine.com/357209/find-my-lift-debuts-with-new-rotary-website
Categories: Compliance, Fixed Ops
AutoAp Launches Recall Intelligence Service

A new service from AutoAp was designed to give auto dealers greater insight and control over the liability and financial impacts caused by safety recalls,...

https://www.fi-magazine.com/357195/autoap-launches-recall-intelligence-service
Categories: Fixed Ops, Showroom
Ford Recall Includes 1.2M Explorers

Ford Motor Co. announced four recalls for seven vehicles sold in the U.S. and Canada, including 1.2 million Explorers that could be affected by a rear...

https://www.fi-magazine.com/357163/ford-recall-includes-1-2m-explorers
Categories: Digital, Fixed Ops
Affinitiv Releases Ebook on ORP Marketing

‘Turbocharge Your Owner Retention Program (ORP) Marketing’ includes nine marketing campaign strategies the authors say are proven to increase customer...

https://www.fi-magazine.com/357021/affinitiv-releases-ebook-on-orp-marketing
Categories: Digital, Fixed Ops
VW Taps DealerFire for Service-Retention Initiative

DealerSocket’s DealerFire will offer three co-op-eligible advertising packages under the recently launched Volkswagen Service and Parts Advertising Program.

https://www.fi-magazine.com/357001/vw-taps-dealerfire-for-service-retention-initiative
Categories: Fixed Ops, Showroom
Report: Factories, Dealers Can Boost Parts Sales

MOTOR Information Systems has released a new whitepaper outlining a path to create additional demand for factory parts at franchised dealerships.

https://www.fi-magazine.com/356988/report-factories-dealers-can-boost-parts-sales
Categories: Dealer Ops, Fixed Ops, Showroom
Police Say Customer Set Fire at Calif. Dealership

A customer of a San Diego-area Chrysler dealership has been arrested and charged with starting a fire that destroyed eight vehicles, including his own, and...

https://www.fi-magazine.com/356638/police-say-customer-set-fire-at-calif-dealership
Categories: Fixed Ops, Industry, Showroom
CarMD: Ignition Coils, Spark Plugs, O2 Sensors Caused Trouble in 2018

Car repair costs were up across all U.S. regions last year in CarMD’s latest Vehicle Health Index report, and ignition coils, spark plugs, and oxygen...

https://www.fi-magazine.com/356626/carmd-ignition-coils-spark-plugs-o2-sensors-caused-trouble-in-2018
Categories: Digital, Fixed Ops, Opinion
4 Ways to Turn Recalls Into Positive Customer Interactions

Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into...

https://www.fi-magazine.com/356622/4-ways-to-turn-recalls-into-positive-customer-interactions
Categories: Compliance, Fixed Ops, Opinion
DOL Investigations and Employing Minors in Dealership Service Departments

A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your...

https://www.fi-magazine.com/356589/dol-investigations-and-employing-minors-in-dealership-service-departments
Categories: Compliance, Fixed Ops
Former Ark. Dealership Employee Arrested on Embezzlement, Fraud Charges

Janet Christine Stair is charged with concocting a service-ticket scheme that defrauded a Hot Springs Chrysler dealership of more than $17,000 and charged...

https://www.fi-magazine.com/356409/former-ark-dealership-employee-arrested-on-embezzlement-fraud-charges


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