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Categories: Fixed Ops, Industry, Sales, Showroom
Trends Influencing North America Power Sports Market Outlook 

The North America power sports market share is anticipated to gain significant traction, owing to favorable initiatives from local & regional governments...

https://www.fi-magazine.com/362958/trends-influencing-north-america-power-sports-market-outlook
Categories: F&I, Fixed Ops, Product & Technology
Struggling Insurers Face Another Threat as Amazon Gears Up to Enter Motor Insurance Market

Amazon’s entry into the insurance market will help shift consumer expectations about buying insurance products from non-traditional players.

https://www.fi-magazine.com/362853/struggling-insurers-face-another-threat-as-amazon-gears-up-to-enter-motor-insura
Categories: Fixed Ops, Industry, Showroom
COVID-19 Market Insights

Black Book recently published an update to their weekly COVID-19 Market Updates.

https://www.fi-magazine.com/362833/covid-19-market-insights
Categories: Fixed Ops, Product & Technology, Sales, Showroom
Roadster Elevates Digital Retailing by Enhancing Its Robust Digital Sales Platform

With an industry focus on how to improve the customer experience as well as how to save time on each transaction, Roadster doubles down on holistic...

https://www.fi-magazine.com/362682/roadster-elevates-digital-retailing-by-enhancing-its-robust-digital-sales-platfo
Categories: Fixed Ops, Product & Technology, Showroom
Dealerware Partners with MDL autoMation to Offer a More Efficient, Personalized Guest Experience for Service Loaner Customers

Partnership allows dealers to surprise and delight customers with automated guest recognition upon return of the loaner vehicle.

https://www.fi-magazine.com/362650/dealerware-partners-with-mdl-automation-to-offer-a-more-efficient-personalized-g
Categories: Fixed Ops, Product & Technology, Showroom
Marcom Technologies Announces Newest Solution, Total Call Results, Powered by InteractiveTel

Marcom Technologies Inc. is excited to announce their newest telephony solution, Total Call Results, powered by InteractiveTel. 

https://www.fi-magazine.com/361589/marcom-technologies-announces-newest-solution-total-call-results-powered-by-inte
Categories: F&I, Fixed Ops, Industry
Relentless Dealer Services Announces Introduction of RDS F&I Service Company

Relentless Dealer Services, based in Greenwood, Ind., is pleased to announce the introduction of RDS F&I Service Company.

https://www.fi-magazine.com/361587/relentless-dealer-services-announces-introduction-of-rds-fi-service-company
Categories: F&I, Fixed Ops, Product & Technology
Constant Announces Launch of AutoCare to Help Auto Lenders Stave Off Delinquency and Charge-Off

Industry-first AutoCare introduces automated, mortgage-style loan modifications for auto loans.

https://www.fi-magazine.com/361563/constant-announces-launch-of-autocare-to-help-auto-lenders-stave-off-delinquency
Categories: F&I, Fixed Ops, Product & Technology
NAE/NWAN Announces New Partnership with Ultimar

The newly-formed partnership allows NAE/NWAN to provide direct manufacturer access to Ultimar’s industry-leading interior and exterior surface protection...

https://www.fi-magazine.com/361541/nae-nwan-announces-new-partnership-with-ultimar
Categories: Fixed Ops, Industry, Showroom
myKaarma Integrates with Logitrac to Improve Speed & Efficiency of Auto Dealer Loaner Vehicle Transactions

Digital contract solution integrates the dealership’s payment processing into a single easy-to-use interface.

https://www.fi-magazine.com/361427/mykaarma-integrates-with-logitrac-to-improve-speed-efficiency-of-auto-dealer-loa
Categories: Dealer Ops, F&I, Fixed Ops, Product & Technology
20% of Households Are Putting Off Vehicle Maintenance

Twenty percent of American households are delaying maintenance on their vehicles, according to the results of a recent survey by automotive research firm...

https://www.fi-magazine.com/361364/20-of-households-are-putting-off-vehicle-maintenance
Categories: Auto Finance, F&I, Fixed Ops, Product & Technology
SMART Payment Plan Helping Customers During COVID-19

SMART Payment Plan has responded to a new government program that allows customers with school loan payments to skip payments for 2 months.

https://www.fi-magazine.com/360523/smart-payment-plan-helping-customers-during-covid-19
Categories: Fixed Ops, Product & Technology, Showroom
New Xtime End-to-End Service Experience Platform Capabilities Help Drive Owner Loyalty, Grow Fixed-Ops Revenue

Xtime is showcasing a series of new products and enhancements at NADA 2020 to improve customer engagement.

https://www.fi-magazine.com/360179/new-xtime-end-to-end-service-experience-platform-capabilities-help-drive-owner-l
Categories: F&I, Fixed Ops, Product & Technology
One In Ten U.S. Dealerships Now Use Sunbit

Parts and services departments offering Sunbit see unprecedented growth.

https://www.fi-magazine.com/360021/one-in-ten-u-s-dealerships-now-use-sunbit
Categories: Fixed Ops, Showroom
ACV Acquires Collision Investigation Provider

ACV Auctions has acquired TrueFrame, a vehicle inspections provider specializing in but not limited to collision investigations.

https://www.fi-magazine.com/359804/acv-acquires-collision-investigation-provider
Categories: Fixed Ops, Showroom
Study: Failure to Capture Off Make Buyers Costs Auto Groups Service Revenue

A new study commissioned by Affinitiv finds U.S. auto groups lose up to $230,000 in per-store service revenue by failing to cross-market off make used car...

https://www.fi-magazine.com/359660/study-failure-to-capture-off-make-buyers-costs-auto-groups-service-revenue
Categories: Digital, Fixed Ops
myKaarma, Uber for Business Launch Dealer Shuttle Solution

myKaarma has partnered with Uber for Business to offer auto dealers a new way to pick up and drop off service customers.

https://www.fi-magazine.com/359654/mykaarma-uber-for-business-launch-dealer-shuttle-solution
Categories: Digital, Fixed Ops
Auto/Mate DMS Adds Storm Service Kiosks

Auto/Mate Dealership Systems has integrated its dealership management system with Storm Kiosks’ customer-facing Express Service kiosks.

https://www.fi-magazine.com/359646/auto-mate-dms-adds-storm-service-kiosks
Categories: F&I, Fixed Ops, Industry, Showroom, Training
Automotive Consulting Enterprises Debuts In-House Training Program

Enrollment is now open for classes held at Automotive Consulting Enterprises' new automotive training facility at the company’s Kansas City-area headquarters.

https://www.fi-magazine.com/359409/the-ace-group-debuts-in-house-training-program
Categories: Dealer Ops, F&I, Fixed Ops, Showroom
Survey: Optimism Soars Among Subaru, Toyota Dealers

The results of Kerrigan Advisors’ first annual dealer survey show Subaru and Toyota franchisees lead the industry in believing their dealerships will...

https://www.fi-magazine.com/359146/survey-optimism-up-among-subaru-toyota-dealers
Categories: Digital, Fixed Ops
Auto/Mate DMS Gets Sales and Service Conversion Tool

Auto/Mate has integrated its dealership management system with Servisell’s sales and service conversion system.

https://www.fi-magazine.com/359140/auto-mate-dms-gets-sales-and-service-conversion-tool
Categories: Digital, Fixed Ops
Xtime, CenPOS Offer Streamlined Service Checkout

Xtime announced the integration of CenPOS’s payment solution with Xtime’s Spectrum platform, offering a new payment option to dealership service customers.

https://www.fi-magazine.com/359120/xtime-cenpos-offers-streamlined-service-checkout
Categories: Compliance, Fixed Ops, Industry, Showroom
Recall Sweep Targets AutoNation Dealerships

The U.S. PIRG Education Fund issued a damning report after finding one in every nine used vehicles for sale at 28 AutoNation-owned locations in 12 states is...

https://www.fi-magazine.com/359096/recall-sweep-targets-autonation-dealerships
Categories: Compliance, Dealer Ops, Fixed Ops, Industry, Showroom
Calif. Dealers Get Warranty Rate Hike, 10-Year Upgrade Intervals, CCPA Exemption

California Gov. Gavin Newsom has signed AB 179, enacting new dealer protections against below-market warranty reimbursement rates and OEM-ordered facility...

https://www.fi-magazine.com/359061/calif-dealers-get-warranty-rate-hike-10-year-upgrade-intervals-ccpa-exemption
Categories: Digital, Fixed Ops
VenueVision to Resell GoMoto Dealership Service Kiosks

GoMoto and VenueVision have partnered for an integration and reseller campaign that will bring GoMoto-built self-service kiosks to more Canadian auto dealers.

https://www.fi-magazine.com/359001/venuevision-to-resell-gomoto-dealership-service-kiosks
Categories: Dealer Ops, Digital, F&I, Fixed Ops
Thompson Joins CDK Global as Senior VP

Former Epicor division head Scott Thompson has joined CDK Global as senior vice president and business leader for CRM and layered applications.

https://www.fi-magazine.com/358874/thompson-joins-cdk-global-as-senior-vp
Categories: Compliance, Fixed Ops
Ky. Dealer Charged With Leading $4M Repurchase Fraud

A federal grand jury has charged a Kentucky dealer and two alleged accomplices with defrauding a manufacturer — thought to be Toyota — of more than $4...

https://www.fi-magazine.com/358865/ky-dealer-charged-with-leading-4m-repurchase-fraud
Categories: Compliance, Dealer Ops, Fixed Ops, Showroom
EEOC Says BMW Dealer Discriminated Against Older Workers

The federal Equal Employment Opportunity Commission says BMW Cleveland violated the Age Discrimination in Employment Act when it terminated two older...

https://www.fi-magazine.com/358834/eeoc-says-bmw-dealer-discriminated-against-older-workers
Categories: Compliance, Fixed Ops, Showroom
Hyundai Claims Dealer Fraud Forced $5M in Repurchases

Hyundai North America has sued a Pennsylvania dealer for fraud, claiming he bilked the automaker for $5 million by buying up hundreds of used Sonatas and...

https://www.fi-magazine.com/358809/hyundai-claims-dealer-fraud-forced-5m-in-repurchases
Categories: Dealer Ops, Digital, Fixed Ops
vAuto Joins Inventory, Recon Management With New Integration

An enhanced integration with iRecon will allow dealers using vAuto Provision to manage inventories and reconditioning at the same time, an ‘end-to-end’...

https://www.fi-magazine.com/358310/vauto-joins-inventory-recon-management-with-new-integration
Categories: Digital, Fixed Ops, Opinion
Data Can Help Dealers Sell More OE Parts

Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling...

https://www.fi-magazine.com/358294/data-can-help-dealers-sell-more-oe-parts
Categories: Dealer Ops, Fixed Ops, Industry, Showroom
World’s First Carbon-Neutral Dealership Changes Hands

Motorcars Honda of Cleveland Heights has been purchased and renamed by the nine-store Foundation Automotive group. The Ohio store was recognized by BP as...

https://www.fi-magazine.com/358291/worlds-first-carbon-neutral-dealership-changes-hands
Categories: Compliance, Digital, Fixed Ops, Showroom
Xtime Adds Text Marketing Features to Invite Platform

Xtime Text Marketing was designed to offer U.S. dealers who use Xtime Invite a new way to connect with sales and service customers in a timely and legally...

https://www.fi-magazine.com/358277/xtime-adds-text-marketing-features-to-invite-platform
Categories: Dealer Ops, Digital, F&I, Fixed Ops, Product & Technology, Showroom, Training
LoJack: GPS Can Be a Dealer’s Best Friend

A new infographic from LoJack illustrates how GPS-powered inventory management maximizes front-end profits, drives customer retention and service revenue,...

https://www.fi-magazine.com/358216/lojack-gps-can-be-a-dealers-best-friend
Categories: Dealer Ops, F&I, Fixed Ops, Industry, Showroom
Pace of Dealership Acquisitions Slows in Q2

Kerrigan Advisors’ latest Blue Sky buy/sell report counts 49 transactions in the second quarter, a slight decline from Q1 but enough to maintain a...

https://www.fi-magazine.com/358207/pace-of-dealership-acquisitions-slows-in-q2
Categories: Dealer Ops, F&I, Fixed Ops, Showroom, Training
Report: Chasing Price Hurts Gross, F&I, Service

A new report makes the case for chasing value over price, a strategy that auto dealerships nationwide are adopting to generate higher front-end & back-end...

https://www.fi-magazine.com/358187/report-chasing-price-hurts-gross-fi-service
Categories: Digital, Fixed Ops, Industry
Affinitiv and AutoLoop Complete Merger

The combined company retains the Affinitiv name and now includes more than 6,500 dealer accounts managed by 800 employees and generating approximately $200...

https://www.fi-magazine.com/358071/affinitiv-and-autoloop-complete-merger
Categories: Dealer Ops, Digital, Fixed Ops, Showroom
Manheim Moves to Flat Rates for Automatic Inspections

Manheim policymakers believe predictable pricing will persuade more dealers to take advantage of post-auction inspections after buying in-lane, at a...

https://www.fi-magazine.com/357978/manheim-moves-to-flat-rates-for-automatic-inspections
Categories: Compliance, Dealer Ops, Fixed Ops
Mazda Dealer Faces Termination Over Warranty Work

Mazda has attempted to cancel its franchise agreement with a Texas dealer for failing to complete Takata airbag recall orders. The matter will be decided in...

https://www.fi-magazine.com/357972/mazda-dealer-faces-termination-over-warranty-work
Categories: Compliance, Dealer Ops, Fixed Ops, Training
3 Steps to Address Opioid Addiction in the Dealership

Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business...

https://www.fi-magazine.com/357875/3-ways-to-address-opioid-addiction-in-the-dealership
Categories: Compliance, Dealer Ops, Fixed Ops
Va. Parts Manager Faces 20 Years for Embezzlement

A former dealership employee was accused of systematically scrapping nearly $250,000 worth of catalytic converters and selling them to a recycling center...

https://www.fi-magazine.com/357854/va-parts-manager-faces-20-years-for-embezzlement
Categories: Digital, Fixed Ops
Auto/Mate Integrates With Armatus Dealer Uplift

A new integration between Auto/Mate Dealership System and Armatus Dealer Upfit was designed to boost warranty parts gross profits for auto dealers using...

https://www.fi-magazine.com/357823/auto-mate-integrates-with-armatus-dealer-uplift
Categories: Digital, Fixed Ops, Showroom
Affinitiv Releases Dealer eBook Focused on Industry Disruptors

Affinitiv has released ‘Razor and Razor Blade Model,’ a new whitepaper designed to offer guidance to dealers concerned about sustaining profitability while...

https://www.fi-magazine.com/357747/affinitiv-releases-dealer-ebook-focused-on-industry-disruptors
Categories: Fixed Ops, Showroom, Training
Manheim Tackles Tech Shortage With Apprentice Program

Manheim has launched an apprentice program designed to address the nationwide shortage of skilled auto technicians.

https://www.fi-magazine.com/357577/manheim-tackles-tech-shortage-with-apprentice-program
Categories: Digital, Fixed Ops
Xtime Adds Status Tracker to Service Platform

Xtime’s new Service Tracker feature was designed to provide real-time updates to fixed ops personnel and customers while injecting trust and transparency...

https://www.fi-magazine.com/357521/xtime-adds-status-tracker-to-service-platform
Categories: Compliance, Dealer Ops, Fixed Ops, Industry, Showroom
Calif. Dealer Wins $15.8M in Toyota Lawsuit

An Orange County jury found in favor of Toyota dealer Roger Hogan, who sued the factory for fraud and breach of contract amid claims the manufacturer...

https://www.fi-magazine.com/357507/calif-dealer-wins-15-8-in-toyota-lawsuit
Categories: Digital, Fixed Ops
Auto/Mate Integrates With Xtime Inspect

A new partnership with Xtime was designed to offer access to digital tools designed to improve customer retention and loyalty to dealers using Auto/Mate...

https://www.fi-magazine.com/357501/auto-mate-integrates-with-xtime-inspect
Categories: Compliance, Fixed Ops, Showroom
Acura Faces Class Action Over RDX Infotainment System

Steve Berman of Hagens Berman is the lead attorney for a group of Acura RDX buyers and lessees who say their infotainment systems are dangerously defective...

https://www.fi-magazine.com/357497/acura-faces-class-action-over-rdx-infotainment-system
Categories: Dealer Ops, Fixed Ops, Industry, Showroom
IHS: Average Age of U.S. Vehicles Continues to Rise

The average age of America’s registered cars and light trucks has risen again, to 11.8 years, according to the latest report from IHS Markit.

https://www.fi-magazine.com/357337/ihs-average-age-of-u-s-vehicles-continues-to-rise
Categories: Digital, Fixed Ops
Hyundai Dealers Using CDK Hailer Get Lyft Access

A new feature allows U.S. Hyundai dealers who are subscribed to CDK Global’s Hailer service can now offer Lyft rides to service customers.

https://www.fi-magazine.com/357316/hyundai-dealers-using-cdk-hailer-get-lyft-access


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