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Categories: Dealer Ops, F&I

Special finance guru breaks down his process for desking a deal that works for you, your customer and the finance company. He also delves into lender...
Categories: F&I, Fixed Ops
Stop Wasting Your Service Manager’s Time

If you asked your service manager to list every daily task they complete, you might be embarrassed. Focus their work hours on profit-building and watch your...
Categories: Dealer Ops, F&I, Showroom, Training
3 Ways to Improve Training in Your Store

When managers demonstrate discipline in scheduling, preparing for, and delivering training, sales and F&I professionals develop the skills they need to meet...
Categories: Dealer Ops, F&I, Fixed Ops
Service Advisors Are Exempt From Overtime Rules

Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
Categories: F&I, Industry, Opinion
Opinion: GM’s New Warranty May Hurt, Not Help, Dealers

General Motors’ extended bumper-to-bumper warranty would appear to benefit all sides, but dealers should consider alternatives to maximize profits — and...
Categories: Auto Finance, Dealer Ops, Digital, F&I
Perfecting  the  F&I Turnover

Expert says salespeople play a critical role in what happens in the F&I office. She lists four ways they can successfully pave the road to back-end sales.
Categories: Compliance, Dealer Ops, F&I
End Sexual Harassment at Your Dealership

Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.
Categories: Dealer Ops, F&I
One Giant Leap for F&I

Top trainer says it’s time for F&I professionals — particularly the vets — to let go of the past and embrace the changes facing automotive finance and...
Categories: Compliance, Dealer Ops, F&I
Sexual Harassment: 4 Pillars of Effective Training

Make anti-harassment training stick by creating a program that addresses leadership and accountability, clear policies, compliance training, and reporting...
Categories: Dealer Ops, F&I
Don’t Fire Your Best F&I Manager

Looking to thin your F&I herd? Advanced analytics prove there are better ways to judge performance than PVR alone.

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