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Categories: Compliance, F&I, Opinion
3 F&I Gotchas You Need to Avoid

Be sure you know the three F&I ‘gotchas’ that compliance auditors, regulators, and plaintiffs’ attorneys will be hunting for in 2020 with this three-minute...

https://www.autodealertodaymagazine.com/359867/3-fi-gotchas-you-need-to-avoid
Categories: Dealer Ops, F&I
LHPH Residual Affects Tax Depreciation

Tax expert delves into the lease-here, pay-here business. He explains why closed-end leases do not guarantee tax depreciation.

https://www.fi-magazine.com/310334/lhph-residual-affects-tax-depreciation
Categories: Auto Finance, Compliance, Dealer Ops, F&I, Opinion
The CFPB’s Spirit Lives On

In the first of a series of F&I Think Tank webinars, attorney Eric Johnson offered a wake-up call to dealers and F&I professionals who thought the industry...

https://www.autodealertodaymagazine.com/311183/the-cfpbs-spirit-lives-on
Categories: Compliance, Dealer Ops, F&I
Requiring Buyers to Buy Service Contracts? Read This.

Learn how generic retail installment contracts and insufficient disclosures can turn a legal transaction into a costly violation of TILA, Reg Z, or your...

https://www.fi-magazine.com/311190/requiring-buyers-to-buy-service-contracts-read-this
Categories: Compliance, Dealer Ops, F&I
The Great Defender

New York dealer Bill Fox brings experience, passion, humility and unwavering support for the franchised dealer model to his role as 2015 NADA chairman.

https://www.autodealertodaymagazine.com/310702/the-great-defender
Categories: Dealer Ops, F&I, Opinion, Showroom, Training
4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes...

https://www.fi-magazine.com/358832/5-ways-training-improves-retention-and-results
Categories: Awards, Dealer Ops, F&I, Industry, Showroom
Glenn Polk Is the F&I Dealer of the Year

Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of...

http://www.providers-administrators.com/359860/glenn-polk-is-the-fi-dealer-of-the-year
Categories: F&I
F&I Meets Alternative Credit Scoring

New methods to qualify car shoppers could help your dealers sell more vehicles and F&I products, but alternative credit scoring is not without its pitfalls.

https://www.fi-magazine.com/360631/fi-meets-alternative-credit-scoring
Categories: Auto Finance, Compliance, Dealer Ops, F&I
Certified for the Future

The magazine’s compliance pro breaks down Compliance Summit’s new certification component. He explains how it’s designed to address the industry’s true...

https://www.autodealertodaymagazine.com/310872/certified-for-the-future
Categories: Compliance, Dealer Ops, F&I
End Sexual Harassment at Your Dealership

Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.

https://www.autodealertodaymagazine.com/311117/end-sexual-harassment-at-your-dealership
Categories: Digital, F&I, Industry
Q&A: What Is the Future of F&I?

Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer...

https://www.agent-entrepreneur.com/353878/qa-what-is-the-future-of-fi
Categories: Auto Finance, Compliance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training

Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and...

https://www.autodealertodaymagazine.com/310882/magazine-offers-details-on-compliance-summit-program
Categories: Dealer Ops, F&I
Let’s Ask Joe

Joe St. John may be the newest F&I trainer at Industry Summit, but he has a long history in the car business and some strong opinions about the future of...

https://www.autodealertodaymagazine.com/310704/lets-ask-joe
Categories: Dealer Ops, F&I, Showroom, Training
Q&A: Academia Is the Bridge to the Millennial Workforce

Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a...

https://www.fi-magazine.com/356292/qa-academia-is-the-bridge-to-the-millennial-workforce
Categories: F&I, Fixed Ops
Stop Wasting Your Service Manager’s Time

If you asked your service manager to list every daily task they complete, you might be embarrassed. Focus their work hours on profit-building and watch your...

https://www.fi-magazine.com/311181/stop-wasting-your-service-managers-time
Categories: Dealer Ops, F&I

Special finance guru breaks down his process for desking a deal that works for you, your customer and the finance company. He also delves into lender...

https://www.fi-magazine.com/310305/its-a-win-win-win
Categories: F&I, Industry, Opinion
Opinion: GM’s New Warranty May Hurt, Not Help, Dealers

General Motors’ extended bumper-to-bumper warranty would appear to benefit all sides, but dealers should consider alternatives to maximize profits — and...

https://www.agent-entrepreneur.com/353985/opinion-gms-new-warranty-may-hurt-not-help-dealers
Categories: Dealer Ops, F&I
Don’t Fire Your Best F&I Manager

Looking to thin your F&I herd? Advanced analytics prove there are better ways to judge performance than PVR alone.

https://www.autodealertodaymagazine.com/311011/dont-fire-your-best-fi-manager
Categories: Dealer Ops, F&I, Showroom, Training
3 Ways to Improve Training in Your Store

When managers demonstrate discipline in scheduling, preparing for, and delivering training, sales and F&I professionals develop the skills they need to meet...

https://www.autodealertodaymagazine.com/311172/3-ways-to-improve-training-in-your-store
Categories: Auto Finance, Compliance, F&I, Opinion
Confront the Growing Threat of Synthetic ID Fraud

Synthetic identity fraud is incredibly costly and difficult to detect. Expert explains why your dealership is at risk and why a multilayered defense works...

https://www.autodealertodaymagazine.com/359872/confront-the-growing-threat-of-synthetic-id-fraud
Categories: F&I, Training
Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation...

https://www.autodealertodaymagazine.com/354102/learn-to-listen-and-listen-to-learn
Categories: Awards, Dealer Ops, F&I, Industry, Showroom
Glenn Polk Is the F&I Dealer of the Year

Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of...

https://www.autodealertodaymagazine.com/359860/glenn-polk-is-the-fi-dealer-of-the-year
Categories: Dealer Ops, F&I, Industry
How Transparent Are You?

There are thousands of different levels of transparency, varying widely from one dealership to another. Where does your dealership fall on the scale?

https://www.autodealertodaymagazine.com/360396/how-transparent-are-you
Categories: Auto Finance, Compliance, Dealer Ops, F&I

NADA Chief Economist Steven Szakaly says a clear set of economic policy goals delivered before the New Year would go a long way to ensuring that any...

https://www.autodealertodaymagazine.com/310907/nada-economist-trump-needs-to-clarify-economic-policy-goals
Categories: Dealer Ops, F&I
One Giant Leap for F&I

Top trainer says it’s time for F&I professionals — particularly the vets — to let go of the past and embrace the changes facing automotive finance and...

https://www.autodealertodaymagazine.com/311175/one-giant-leap-for-fi
Categories: Auto Finance, Compliance, Dealer Ops, F&I
Solving the CFPB Problem

The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.

https://www.autodealertodaymagazine.com/310703/solving-the-cfpb-problem
Categories: Dealer Ops, F&I, Industry
Resolutions  for Your F&I Department

How trends from the past decade will impact F&I in 2020 and beyond.

https://www.agent-entrepreneur.com/360443/resolutions-for-your-fi-department
Categories: Dealer Ops, F&I, Fixed Ops
Service Advisors Are Exempt From Overtime Rules

Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.

https://www.autodealertodaymagazine.com/311141/service-advisors-are-exempt-from-overtime-rules
Categories: Dealer Ops, F&I, Industry
Resolutions  for Your F&I Department

How trends from the past decade will impact F&I in 2020 and beyond.

https://www.autodealertodaymagazine.com/360443/resolutions-for-your-fi-department
Categories: Dealer Ops, F&I, Fixed Ops, Opinion
Opinion: Dealers Must Prepare for Trump Tariffs

Dealers and manufacturers have a major stake in the outcome of the Trump administration’s new tariffs, starting with the pricing of vehicles and parts.

https://www.fi-magazine.com/351171/opinion-dealers-must-prepare-for-trump-tariffs
Categories: Dealer Ops, F&I, Industry
How Transparent Are You?

There are thousands of different levels of transparency, varying widely from one dealership to another. Where does your dealership fall on the scale?

https://www.agent-entrepreneur.com/360396/how-transparent-are-you
Categories: Digital, F&I, Opinion
Why VSCs and PPM Work for the Modern Car Buyer

Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid...

https://www.autodealertodaymagazine.com/356361/why-vscs-and-ppm-work-for-the-modern-car-buyer
Categories: F&I, Industry, Opinion
Opinion: GM’s New Warranty May Hurt, Not Help, Dealers

General Motors’ extended bumper-to-bumper warranty would appear to benefit all sides, but dealers should consider alternatives to maximize profits — and...

http://www.providers-administrators.com/353985/opinion-gms-new-warranty-may-hurt-not-help-dealers
Categories: Dealer Ops, Digital, F&I, Showroom, Training
Find Technology That Supports Your Winning Strategy

Arm yourself with the three questions every dealer should ask of every technology provider.

https://www.fi-magazine.com/311081/find-technology-that-supports-your-winning-strategy
Categories: Auto Finance, Dealer Ops, Digital, F&I
Perfecting  the  F&I Turnover

Expert says salespeople play a critical role in what happens in the F&I office. She lists four ways they can successfully pave the road to back-end sales.

https://www.autodealertodaymagazine.com/310782/perfecting-the-fi-turnover
Categories: Digital, F&I, Industry
Q&A: What Is the Future of F&I?

Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer...

https://www.autodealertodaymagazine.com/353878/qa-what-is-the-future-of-fi
Categories: Dealer Ops, F&I
Preparing for Hurricane Season

Hurricane season kicked off on June 1 for Florida and other states along the East Coast. Two accounting and financial planning experts offer tips on how to...

https://www.fi-magazine.com/311014/preparing-for-hurricane-season
Categories: Dealer Ops, Digital, F&I
Fixing the F&I Time Delay

Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.

https://www.autodealertodaymagazine.com/351175/fixing-the-fi-time-delay
Categories: Compliance, Dealer Ops, F&I
Sexual Harassment: 4 Pillars of Effective Training

Make anti-harassment training stick by creating a program that addresses leadership and accountability, clear policies, compliance training, and reporting...

https://www.autodealertodaymagazine.com/311136/sexual-harassment-4-pillars-of-effective-training
Categories: Compliance, Dealer Ops, Digital, F&I
Fraud Alert: Dealer Loses $88K to ID Thief

A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.

https://www.autodealertodaymagazine.com/311115/fraud-alert-dealer-loses-88k-to-id-thief
Categories: Auto Finance, Compliance, Dealer Ops, F&I
F&I Pacesetters: Bob Moore Cadillac of Edmond

The Edmond, Okla., Cadillac dealership is one of two Cadillac stores in the Bob Moore Auto Group, a 14-rooftop dealer group founded by Robert W. Moore.

https://www.autodealertodaymagazine.com/311079/fi-pacesetters-bob-moore-cadillac-of-edmond
Categories: Compliance, Dealer Ops, Digital, F&I, Showroom
Louisiana Dealers Do Business Face-to-Face

Louisiana Automobile Dealers Association President Will Green believes the dealers in his state succeed by putting their customers and communities first and...

https://www.fi-magazine.com/359423/louisiana-dealers-do-business-face-to-face
Categories: Dealer Ops, F&I, Showroom, Training
Create the Best Reward System for Your Team

Rebuild your dealership's employee-recognition program by offering tangible, personally valuable rewards for a job well done.

https://www.fi-magazine.com/311064/create-the-best-reward-system-for-your-team
Categories: Awards, Dealer Ops, F&I, Industry, Showroom
Glenn Polk Is the F&I Dealer of the Year

Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of...

https://www.agent-entrepreneur.com/359860/glenn-polk-is-the-fi-dealer-of-the-year
Categories: F&I, Fixed Ops
How to Get Retail Rate for Warranty Parts

Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail...

https://www.fi-magazine.com/351177/how-to-get-retail-rate-for-warranty-parts
Categories: F&I, Training
So You Need a New Agent

AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.

https://www.fi-magazine.com/352130/so-you-need-a-new-agent
Categories: Dealer Ops, F&I, Showroom, Training
The Great A/B Experiment

Google is taking a ‘multi-armed bandit’ approach to A/B experimentation. Expert says dealers can take advantage by rethinking their own website testing...

https://www.fi-magazine.com/310427/the-great-a-b-experiment
Categories: Digital, F&I, Industry
Q&A: What Is the Future of F&I?

Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer...

http://www.providers-administrators.com/353878/qa-what-is-the-future-of-fi
Categories: Dealer Ops, Digital, F&I, Opinion, Showroom, Training
Why Dealership Staff Fear Digital Retailing (and What to Do About It)

Dealers see the potential for more sales, higher profits, and improved CSI scores that digital sales and F&I can bring. Your employees fear the loss of job...

https://www.fi-magazine.com/358726/why-dealership-staff-fear-digital-retailing-and-what-to-do-about-it
Categories: Auto Finance, Compliance, Dealer Ops, F&I
A Final Message From the Chairman

Jeff Carlson reflects on his term as the NADA’s 2016 chairman, highlighting the association’s victories as well as the challenges ahead.

https://www.autodealertodaymagazine.com/310926/a-final-message-from-the-chairman


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