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Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s...

https://www.autorentalnews.com/158364/jdpa-rental-car-satisfaction-study-behind-the-numbers

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

https://www.autorentalnews.com/158616/how-did-ace-rent-a-car-win-the-2011-rental-car-satisfaction-study

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable

It's hard to know what a customer has been through before he gets to the counter.

https://www.autorentalnews.com/158232/in-honor-of-thanksgiving-pre-printed-rental-agreements-and-one-classic-funny-mov

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right

J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

https://www.autorentalnews.com/159245/the-truth-to-power-part-two
Categories: Telematics
How to Choose a GPS Tracking System

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

https://www.autorentalnews.com/159296/has-consolidation-killed-the-car-rental-entrepreneur
The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

https://www.autorentalnews.com/279828/the-irony-of-customer-service-in-the-digital-age

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

https://www.autorentalnews.com/159272/are-renters-exhibiting-a-creeping-sense-of-entitlement


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