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Categories: Fleet Management, Operations, Rental Operations
Customer Service, Technology Top Factors in Truck Rental Survey

Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle...

https://www.autorentalnews.com/135135/customer-service-technology-top-factors-in-truck-rental-survey

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

https://www.autorentalnews.com/159615/the-ripple-effect-of-a-positive-customer-service-experience

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

https://www.autorentalnews.com/159272/are-renters-exhibiting-a-creeping-sense-of-entitlement

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

https://www.autorentalnews.com/159296/has-consolidation-killed-the-car-rental-entrepreneur

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

https://www.autorentalnews.com/158616/how-did-ace-rent-a-car-win-the-2011-rental-car-satisfaction-study

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving...

https://www.autorentalnews.com/158872/fighting-the-stigma-of-car-rental-commoditization

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

https://www.autorentalnews.com/158873/how-did-goliath-slay-david

It's hard to know what a customer has been through before he gets to the counter.

https://www.autorentalnews.com/158232/in-honor-of-thanksgiving-pre-printed-rental-agreements-and-one-classic-funny-mov


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