Categories: Fleet Leasing, Global Fleet, Rental Operations

One lucky Hertz Gold Plus Rewards member will win a grand prize of a Hertz helicopter tour of the Super Bowl host city and chauffeured car service to the...

https://www.automotive-fleet.com/349933/hertz-promotes-customer-appreciation-sweepstakes

Categories: Fleet Forward, Fleet Management as a Service, Rental Operations

The technology, called 24/7 ServiceStation, acts as a computerized service desk — and is certified to withstand severe break-in attempts.

https://www.automotive-fleet.com/348978/sharebox-debuts-digital-keybox

Categories: Fleet Leasing, Leasing, Legal/Legislative, Mobility, Technology

Matt Dyer discusses his strategy as CEO of LeasePlan USA centered on the Customer First program, implementing a digital transformation roadmap, creating...

https://www.chargedfleet.com/346353/strategy-to-create-the-leaseplan-of-the-future

Categories: Leasing, Safety

Fleet Response has promoted Roger Cervenka to vice president of client services and Kari Hagan to director of client development, the Cleveland-based...

https://www.worktruckonline.com/345774/fleet-response-promotes-two-leaders

Categories: Equipment, Leasing

Ryder System, Inc. launched a nationwide rollout of Ryder Assist Now (RAN), a single-source customer support center.

https://www.truckinginfo.com/344086/ryder-opens-assist-now-custom-service-center

Categories: Global Fleet, Rental Operations, Safety, Technology

What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?

https://www.automotive-fleet.com/343071/reimagining-the-role-of-the-car-rental-distribution-channel

Categories: Electronic Logging Devices (ELDs), Global Fleet, Operations, Technology

ELDs give all fleets the opportunity to reap benefits by mining and analyzing their ELD data. Like any mining operation, you need tools to unearth the true...

https://www.automotive-fleet.com/339860/how-data-from-elds-can-improve-your-bottom-line

Categories: Electronic Logging Devices (ELDs), Global Fleet, Safety, Technology

Electronic logging device customer service is rarely given priority in a pilot or trial phase, yet it's one of the most vital aspects to successful...

https://www.automotive-fleet.com/337880/how-eld-customer-service-can-affect-your-bottom-line

Categories: Equipment, Operations, Vehicle Research

As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul...

https://www.worktruckonline.com/337902/daimler-trucks-creates-customer-experience-organization

Categories: Equipment, Operations, Vehicle Research

As part its commitment to customer experience, Daimler Trucks North America has created an entirely new customer experience organization, naming Paul...

https://www.automotive-fleet.com/337902/daimler-trucks-creates-customer-experience-organization