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Tools for defusing conflict with public transportation passengers
Tools for defusing conflict with public transportation passengers

When dealing with triggered, erratic, aggressive or emotionally unstable people, we often naturally choose the least effective method of de-escalation.

https://www.metro-magazine.com/10003020/tools-for-defusing-conflict-with-public-transportation-passengers
Why Investing in 'Half Measures' When Hiring Frontline Employees Will Bring Public Transit to Its Knees
Why Investing in 'Half Measures' When Hiring Frontline Employees Will Bring Public Transit to Its Knees

The public transit industry faces a severe human resources crisis... we began to focus on the science behind identifying and hiring more resilient human...

https://www.metro-magazine.com/10002961/why-investing-in-half-measures-when-hiring-frontline-employees-will-bring-public


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