When dealing with triggered, erratic, aggressive or emotionally unstable people, we often naturally choose the least effective method of de-escalation.

The public transit industry faces a severe human resources crisis... we began to focus on the science behind identifying and hiring more resilient human...

Ah, summer. Pool parties, barbecues, the smell of honeysuckle and the sight of lightning bugs. Or — a rise in crime, agitated riders seeking air...

Lao Tzu, the famous tactician and the author of "The Art of War," wrote “To lead people, walk beside them.” As leaders, we sometimes forget to...

There is an epidemic of safety accidents, absenteeism and high turnover among transit’s front line employees and it’s bleeding the...