More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall...

Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17...

The newly rebuilt, fully accessible stations replace century-old infrastructure and reflect one of the most significant capital investments in CTA history.

The authority has conducted its quarterly Customer Satisfaction Survey since 2023, requesting feedback from riders on safety, cleanliness, reliability, and...

Overall, system ridership experienced a slight decline of 6% compared to 2024 June ridership, better than initially anticipated at the start of the month,...

Both projects reflect a growing effort to modernize transit systems for enhanced accessibility, improved safety, and long-term resilience.

Amid a historic capital program focused on state-of-good-repair investments, subway safety also improved, with major crimes down 3.2% year-over-year and...

Activated Jan. 5, the nation’s first urban congestion pricing program reduces gridlock in Manhattan’s Congestion Relief Zone below 60th Street by charging...

The report identifies the resources needed to maintain a State of Good Repair (SGR) across bus, rail, and

Nominations are evaluated on four criteria: effectiveness, benefit level, innovation, and transferability.