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More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall...
https://www.metro-magazine.com/10244683/new-york-mta-riders-report-best-ever-subway-satisfaction-in-spring-2025-survey
The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the...
https://www.metro-magazine.com/10244606/san-antonios-via-reaches-new-customer-satisfaction-milestones
The opening of the stations marks a significant milestone in the $291 million project, representing one of the most important public transit infrastructure...
https://www.metro-magazine.com/10244558/pittsburgh-opens-downtown-university-line-brt-stations
Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17...
https://www.metro-magazine.com/10244556/lirr-shatters-post-pandemic-ridership-record
The newly rebuilt, fully accessible stations replace century-old infrastructure and reflect one of the most significant capital investments in CTA history.
https://www.metro-magazine.com/10244409/walsh-fluor-design-build-team-stantec-celebrate-opening-of-4-new-cta-red-line-st
One of the most significant monthly increases occurred in May 2025, when ridership jumped 17%, resulting in 1,059,356 rides compared to 908,008 in May 2024.
https://www.metro-magazine.com/10244349/ohios-cota-sees-9-increase-in-mid-year-ridership
The agency board adopted the $3.16B operating and $1.7B capital budgets, supporting transit upgrades, workforce, and access for seniors and rural riders.
https://www.metro-magazine.com/10244298/nj-transit-approves-fy-2026-budgets-to-sustain-service-upgrade-infrastructure-an
The authority has conducted its quarterly Customer Satisfaction Survey since 2023, requesting feedback from riders on safety, cleanliness, reliability, and...
https://www.metro-magazine.com/10244296/philadelphias-septa-reports-record-high-customer-satisfaction
Overall, system ridership experienced a slight decline of 6% compared to 2024 June ridership, better than initially anticipated at the start of the month,...
https://www.metro-magazine.com/10244257/new-lax-station-boosts-k-line-ridership
New language pins help TransLink staff assist riders in 40+ languages, improving accessibility across the transit system.
https://www.metro-magazine.com/10244206/translinks-frontline-transit-workers-bridge-language-gaps-with-new-identifier-pi