With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the...

Top trainer says the key to selling environmental protection is to educate — not sell — customers on why advances in paint application have made it a...

Properly disclosing a RISC not only protects the dealership, it boosts customer satisfaction. The magazine’s resident F&I trainer shows you how it’s done.

F&I trainer details a foolproof method for convincing your next ‘third basemen’ to switch teams.

Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

A reader wisely chooses to remain anonymous after uncovering a payment-packing scheme taking place in his (or her) dealership.

F&I trainer keeps hope alive despite bluster on the campaign trail and dirty dealings at the manufacturer level.

Top trainer explains why honest, hardworking dealers are rewarded with happiness, peace of mind and financial gain.

Build your F&I training program the same way you would build a house: on a solid foundation with expert craftsmanship and high-quality materials.

An F&I manager asks for a little career advice. The magazine’s resident F&I pro responds with what may be the secret to life.