Use this four-step process to understand how credit union executives think, offer your customers a reliable and trusted financing source, and build a...

Dealers can be good teachers or bad teachers, and their influence on employees extends well beyond the showroom walls.

Dealers have become accustomed to dismissing claims of $1,500 per copy as ‘fake news,’ but that figure might not be as far out of reach as you think.

Getting back to the basics of training and support is the only proven cure for manufacturer excess and slow sales and F&I production.

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

The CFP National Championship was more than a football game. It was a contest between ‘The Process’ and ‘All In,’ the personal leadership philosophies of...

Top trainer offers a four-step process for improving F&I productivity and profitability in an era marked by a growing demand for transparency and real value.

With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the...

Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

Top trainer explains why honest, hardworking dealers are rewarded with happiness, peace of mind and financial gain.