Top trainer lists five critical areas top-producing F&I professionals will be focused on this year.

F&I managers have a professional justification and an ethical responsibility to forbid salespeople from barging into your office while you are meeting with...

Is your local credit union a friend or a foe? The magazine’s resident F&I wiz offers a four-step process you can use to unlock a powerful new auto finance...

Use this four-step process to understand how credit union executives think, offer your customers a reliable and trusted financing source, and build a...

A fancy new menu can help streamline processes and improve customer engagement, but it won’t replace the hard-won skill and compassion of a true F&I...

In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the...

Sometimes it’s not the teacher who leaves a lasting impression, it’s the student. The magazine’s resident F&I pro says goodbye to one trainee he will never...

Dealers can be good teachers or bad teachers, and their influence on employees extends well beyond the showroom walls.

Dealers have become accustomed to dismissing claims of $1,500 per copy as ‘fake news,’ but that figure might not be as far out of reach as you think.

Getting back to the basics of training and support is the only proven cure for manufacturer excess and slow sales and F&I production.