The magazine’s resident F&I pro agrees that tech tools can’t sell product alone, but he does believe the online space offers new opportunities for F&I pros...

Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.

The magazine’s resident F&I pro responds to an F&I manager’s query on how to handle a parent’s objection to his products.

The magazine’s resident F&I trainer responds to a reader’s question about the IRS/FinCEN Form 8300 requirement.

An F&I pro from Florida says he’s struggling to sell products on leases. The magazine’s resident F&I trainer offers a few tips.

An F&I pro says his dealership’s decision to remove the ‘F’ from his F&I duties is hurting his ability to handle customer objections. The magazine’s...

Top trainer says the key to selling environmental protection is to educate — not sell — customers on why advances in paint application have made it a...

Properly disclosing a RISC not only protects the dealership, it boosts customer satisfaction. The magazine’s resident F&I trainer shows you how it’s done.

A reader wisely chooses to remain anonymous after uncovering a payment-packing scheme taking place in his (or her) dealership.

F&I trainer keeps hope alive despite bluster on the campaign trail and dirty dealings at the manufacturer level.