Treat customers like people, not sales prospects, and sales should follow.

Information is for the internet; insight is for the F&I office. Fill the process with insight and you will fill the office with happy customers.

Practice Abe Lincoln’s habits to be the best you can be.

The customer is speaking loudly, they want to have it their way, and it’s forward-thinking and profit-building when we do.

What is the secret to more consistently winning?

If you are good at discovering purpose, people will like you and trust you, and if you are selling, they will buy from you.

Here are three principles that, if illustrated properly, will make an impact that will drive results upward and increase the value of our offering.

On your dealership visits, go in with three questions that will spark discussion and hopefully a planning session on how to improve.

An energizing agent will walk into every dealership with specific information to share of accomplishments and then the challenges they deal with will...

Becoming skilled on helping each individual self-discover their needs and then motivating them to act on that discovery, is an amazing talent – That’s what...