His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.
https://www.fi-magazine.com/324476/theres-no-i-in-teamHis Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.
https://www.fi-magazine.com/324457/finding-pleasantville
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