What would you list as the things that make you tick or that tick you off?

When you are happy where you work, daily challenges are easier to bear. In a business where profit hinges on great customer service delivery, salon owners...

Goodwill promotions work like homeopathic medicine—a bit slower, but permanently. Just the kind of loyal clients you want.

"As a former school owner, I feel for the student who asks for a job at our salon without the interviewing, technical or social skills needed for the job....

Deciding to stick with a situation, or go for something new, is one of the hardest decisions.

Major industries like real estate, finance and consulting know the answer.

We all experience the moody client in our chair. You know you are in for it as you approach the reception area. The receptionists sit huddled and silent...