By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being...

Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally...

This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart...

Co-located with Auto Rental Summit at Miami Hilton Downtown, Fleet Forward Conference is designed to bring fleets, fleet suppliers, and technology providers...

This year’s conference moves to Miami and features a roster of new speakers as well as a collocated event dedicated to smart mobility solutions. Former...

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service...

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer...

Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.

Designed for the car rental industry worldwide, the 22nd annual International Car Rental Show has focused on the big topic of mobility and technology. The...