ICRS 2024: Rental companies can learn more about self-service technology and software from system providers and then try out the technology on some rental...

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to...

During Tuesday’s award ceremony at the 2017 Auto Rental Summit in Miami, two car rental professionals were named as Professional of the Year winners in the...

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being...

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service...

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer...

Suresh Dakshina, president of Chargeback Gurus, shares insight on why auto rental companies can be susceptible to chargebacks and tips to lessen the risk.

Reservations don't just show up; rental companies need a plan to reach out and cater to local corporate accounts.

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?